Forum Replies Created
-
Posts
-
Hi Tom – this is 100% a server issue and has nothing to do with either the theme or the plugin. Contact me privately if you would like assistance with it. Your current server setup is not allowing you to set sessions. You need to contact your web host.
As there is no versioning change between Feb 21st and now, it must be the file itself and not the cron job. Can you test with another file?
Hi Claudio,
Please PM me your WP login information privately and I will take a look at your system. Please ensure that you are running the correct version of PHP and the correct WooCommerce version.
Hey Martin,
Thanks for all that detailed information. Please PM me your login details and I will take a look to see what could be the issue.
As there is no hard limit on images, and most sites have more than 1000, it must be some issue regarding your server or hosting platform that is causing the issue, or another plugin or some other setting.
Yes, that is correct Kevin. It does not have any functional effect on your products but is a note for customers to know that that image is only available on your website thereby increasing its consumer monopoly.
Hey Kevin,
There are a lot of options but the one we generally recommend that is used by most Symbiostock users is Symbiostock Express:
https://www.symbiostock.org/shop/
The good thing about this theme is it is quite customizable without being overwhelming:
https://amazeindesign.com/ for example.
That is an amazing video. The original picture will look un-process-able to the lay man. Good work.
You can use a third party service but that will likely cost the same as the hosting account. Call up GoDaddy and ask them if they can give you a prorated refund on your hosting as you need this functionality. From what I remember they don’t have any issue doing this. Then move to a host that provides cron jobs. We also provide hosting but it is likely more expensive than GoDaddy or any other low tier WP host.
Are you running the cron job via your control panel? This is what systematically processes orders. The download links are then sent out automatically.
Hi there – thanks for posting about this. Issue seems to be fixed, please try and let me know.
Hi Arik,
If that notice is not showing then that means the file is not being uploaded to the queue properly. This has nothing to do with Symbiostock, IMO. If you want send me a PM with your control panel information and I’ll take a look.
Hi there – files are supposed to be purged from that location periodically as you stated. The download URL should never be used directly and this is why it is removed. Every time you click on your download link a new copy is created that will only last 2 hours.
Hey Matt,
I logged in and uploaded a file and it successfully processed. I am therefore guessing that the issue is memory related due to server restrictions and the fact that you do not have Imagick installed. As is explained in the docs, the built in GD library uses almost 10x the amount of memory as Imagick and accordingly may cause unforeseen issues with larger images.
Please try uploading a smaller JPEG and see if it works. If so then you know it is not a technical issue with the software but a limitation of the hardware.
Hi Matt,
I will do some more research to figure out what is going on. Can you please PM me your WP admin login information?
Thanks.
We can look into adding this feature in a future release, thanks for the suggestion.