Robin

Please close the old order, place a new order, and follow the same process, running the processor manually at least 4 times, taking about 10 seconds apart. Let me know if there are any changes in the print out on the screen.

If there is no change, then there is something very strange going on in your system, and it would be out of the scope of…[Read more]

Hi Pat,
Thanks for reporting back.
So first of all: Grant access to downloadable products after payment can never be enabled, otherwise it will never work.
Secondly: File Download Method must be redirect only, otherwise again, it will never work.

If you have those enabled, and you place an order, and you are not getting the download email, then…[Read more]

Hi Pat – I think it is possible you have a WooCommerce setting enabled that says “provide customer downloads immediately after purchase” or something along those lines. Disable that and do the entire process again.

Also, the processor needs to be run multiple times to get a full idea of what is going on. So do this:

1) Disable that setting in…[Read more]

Hi Tamas – the processor does a lot of background work that cannot be summarized here, however one thing it does when you upload an image is add it to your WooCommerce product database and create watermarked thumbnails.

Hi Pat – that means the processor is not successfully creating the final download. So the processor seems to be working when you add files, but to process them for download it is not.

I would suggest you do the following:

1) Disable the processor from your system’s cron job
2) Go to the settings system page and make sure the processor has both…[Read more]

So after you place an order, does it set it to complete automatically?

Hi Knut,

I sent you a response with the download link some time ago – perhaps you are not receiving our emails?

I am PMing you a link to the download on here. Please check your spam folder as well.

Hi there – are you sure your processor is running? This usually happens if you manually set your orders to Completed and the processor is not doing it automatically.

Hi there – it would be nearly impossible to diagnose what the issue is with this information. My best guess is that you check the upload folder to see if there are any files in there that are corrupted or pending. These files may also have been previously uploaded but are now missing for some reason.

Sorry about that – we get a lot of spam here for some reason so we need to try to prevent people from doing that.

Glad you got it sorted. 🙂

HI Greg – that is very strange. This function has not had any issues since the advent of Symbiostock. Can you try editing the licenses and clicking on “Update license” and “Update pricing” so that the database updates all the licenses for all your products? This may rectify the order issue.

https://www.symbiostock.org/forums/topic/symbiostock-development-update/

https://www.symbiostock.org/forums/topic/symbiostock-development-update/

Very nice – thanks for sharing!

Hi there – you have to sort them from the main licenses page, not the individual product page.

This is a technical number that relates to an internal setting with regards to how Imagick renders images. As it suggests, probably best not to change it as 1500 (the default) retains nearly perfect quality.

Hey Greg – good question. To prevent space from becoming continuously filled, Symbiostock automatically purges temporary download files after a certain amount of time. This time is determined by the Download Expiry setting for that download. So if you make it a year, it will remain there for a year. I don’t know if there is an unlimited setting,…[Read more]

I also want to clarify that “active development” is a modern term that means nothing; software is not meant to be updated every week – it is supposed to satisfy a mechanism, and as long as it does this, there is no reason to change it. Stability is our priority as we operate on thousands of sites where artists’ revenue depends on us. When we first…[Read more]

Hi Greg,

We do plan to release an updated version of Symbiostock that has been tested and supports the newest version of WooCommerce. As with all previous responses, unless there is a functionality you specifically require that is not available, there is no need to update. However, as it has been some time, we want to provide people a newer…[Read more]

Thanks for that Mark – very cool little thing.