Robin

Hi NJ,

Unfortunately this is an operating system issue and is far outside the scope of Symbiostock support – you see, Symbiostock runs on top of not only WordPress, but the whole platform runs on top of whatever processor you have (Apache, NGINX etc). Further, Symbiostock does not have any special folder structures – it stores everything in your…[Read more]

Hi Graham – yes, we’ve never seen this issue before so it may be a problem with the new version. Thanks for letting us know, and welcome aboard. 🙂

Hi Graham,

I don’t fully understand the issue you have experienced, but based on what you’re saying, am I to understand that you already had products in WooCommerce and then installed Symbiostock on top of that? As far as I understand it, you would need to re-upload these images for Symbiostock to consider them Symbiostock products. Have you done…[Read more]

Hi Samuel – at the current time there is no automated way to do this. We will look into adding something of this sort in a future release, but as for now it may be easier if you can find a bulk edit tool for WooCommerce as this appears to be a WooCommerce centric feature and not a Symbiostock one.

Hi there – are you using Symbiostock Lite or Pro? If Pro, do you have the processor running via the cron job? Are you ensuring you are not completing the order manually and instead putting it in the processing status?

Hi Andre – please place an order and use the purchaser upgrade payment option and let me know – ensure you include your original order ID which you would have received via email when you respond. Please send me a PM regarding it, thanks.

Hi Eduards – thanks for sharing your issue. We will look into this and get back to you, thanks.

Hi there – please try to present your questions in a more succinct manner and not repeat them as we can’t run through 2 pages of posts to find the issues. Please list your exact problems in one message in response and I will try to assist, thanks!

Hi there – welcome to the forums. Your website looks very clean and simply nice and easy to navigate. Thanks for sharing.

It doesn’t look like you’ve done anything wrong – aside from the text changes you want, the search issue with just one word showing up appears to be a woocommerce bug but we will look into the theme to see if that is the…[Read more]

Yep, just ignore that message. Glad it got fixed!

Hi Tamas – are you uploading both files at the same time? Do you have them named correctly?

As for metadata, is this tied to the same issue or is it a separate issue?

Hi there – you should receive one now.

Hi Boris,

I’m not quite sure why it would not be updating on your system – it updates pretty consistently on our test machines. Perhaps try another purchaser upgrade and ensure you install the new version over the old one. That should result in automatic upgrades.

So you are saying that WooCommerce is not updating the product information?

Hi there – the Submitter plugin is not for the intended use your suggested. It is used for you, as the artist, to distribute your images to other stock agencies through your Symbiostock site. If you want to allow other users to upload photos to your site, you would need the Vendors plugin.

Hi Theresa,

It is a part of it, but this function is called on every single page in Symbiostock. This is why it is very strange that this would happen, as it means WordPress is loading that page before loading the actual Symbiostock plugin. There would actually be no way to fix that error given the issue, as this is not actually a Symbiostock…[Read more]

Hi there,

That is a very weird error. It is not happening on any other page?

Glad you got that fixed!

Hi Bob – have you tried using a third party service? Please try disabling it from your system and using these guys:

https://cron-job.org/en/

The issue should not persist.

Forums are definitely still active, sometimes responses come in a bit slower than others. 🙂