Robin

Hi there – we’re currently updating Symbiostock to be functional with the latest version of WooCommerce, but irrespective, there are no known security issues with the compatible version we have. The reason we do not shadow WooCommerce updates is their QC is quite low, and we have had numerous situations where a WooCommerce update broke our users’…[Read more]

Hi guys – we are now starting to test compatibility and make changes where necessary for WooCommerce compatibility. Can you please outline any issues you’ve encountered that may be causing problems with the new versions if you have tested it?

Thus far we are not finding many bugs but have received word historically that there could be, so let us…[Read more]

Hi there – can you please PM me your login information for your site and we will take a look, thanks.

This is not normal behavior. Please make sure you are using all the correct versions, as this sort of bug has never been reported before.

The only thing I can think of is that you are manually adding licenses to products, then when it saves it uses the automated filters to add/remove licenses. So you would have to disable the auto add/remove…[Read more]

Hi Ahmad,

The best way to do that is under the license option, make sure the “sell unaltered” checkbox is checked for the PNG license. That should offer the original uploaded file to the end user. 🙂

Hi there,

Your processor should automatically regenerate every thumbnail eventually – just have patience. 🙂 Unless it has been a super long time.

Hi Herbstreit,

I think the out-of-stock status is controlled by WooCommerce, not Symbiostock. I’m not 100% sure and we can look into it with the next update as well, but generally when it is not something that is a digital download, Symbiostock doesn’t manage it at all. Is there a setting in WooCommerce that allows items without stock to remain in-stock?

Hi Andrew – glad it got sorted. Might have been an older version or something. 🙂

If after payment, the order does not change to processing, this is something to do with your PayPal integration. Perhaps the IPN is not setup correctly.

Symbiostock Pro works fine with our tested version, and there are no security issues that have arisen as a result of it. We are looking into testing for compatibility with newer versions of WooCommerce.

Hi Herbstreit – thanks for letting us know. Will look into it and get back to you, thanks.

Hi there – as far as I can see it, Symbiostock does not have the ability to offer the same item in different color schemes via difference licenses. You can add separate products easily, but not all in one parent product with different licenses being the colors. The licenses can work with bundles (if you get Anytype) or different sizes, or even…[Read more]

Hi there – unless necessary, we do not constantly release updated versions of Symbiostock as stability is more important than the illusion of new features. Often, new versions of WooCommerce have bugs that have historically broken people’s sites, so we take our time and do thorough testing before releasing certified compatibility updates.

That…[Read more]

It may very well be possible, but that’s within the scope of Slider Revolution – I would recommend you check out their forums or do a search on Google to see what can be found.

Here’s a video I found on this:

Hi Paolo – if you are having intermittent issues running the processor, it is usually an issue with the server resources available at any given time. Sometimes it will work, and sometimes it won’t and this is due to the server timing out or the cron job using too many resources for the server you are on. We recommend using Lightsail through our…[Read more]

Are you using Symbiostock Pro? Are you running the processor? Do you see the files you upload in the browser show up in the directory you mentioned? The browser upload simply puts files in that same directory, so it should make no difference at all. Most likely you are uploading to a different folder via FTP.

Hi there – Symbiostock has been tested to work up to version 4.9.2 of WooCommerce. You can test it with a newer version on a test install if you’d like, and usually there are no issues, but we cannot guarantee it.

Hi there – Symbiostock does not change or alter the thumbnails at all. It uses the in-built system to generate thumbnails. The only dimensions Symbiostock has control over are the final end products sent to customers.

Hi there – our payment form appears to be working. Have you tried in a different browser?

You mean for your theme thumbnails or for Symbiostock? If it is the theme thumbnails, it definitely has nothing to do with Symbiostock. Symbiostock does not set thumbnail sizes.