Robin

Did you follow the instructions I mentioned? What was the output of the processor?

Hi Richard,

I checked out your site via your PM – if you want to hide the titles, that would require custom CSS to go through the whole site and hide certain elements. Other than that, it isn’t really possible as the titles of the images are central to most of the front end functionality.

Hi Richard,

Where is your image name being shown?

Yes, as long as it is the correct upload directory that is listed in your Symbiostock Settings, and you have confirmed it works by testing an image.

Hi Richard,

This is done using Symbiostock Vendors – however, this is only for the upload directory. Once the image is parsed, it is moved into the central directory and is associated to the user using the database. This is not possible without Vendors.

Hi Richard,

Can you PM me your URL so I can take a look? Note that the social icons all have their own unique rollover color that is independent of the theme.

Hi Greg – we do so as is necessary. As we do a lot of testing before release it takes time and resources to do it, and unless there are glaring upgrades waiting to be done, we generally don’t need to.

Okay, that’s good news. Now, if:

1) You are uploading videos to the proper upload directory
2) Are running the processor automatically every minute
3) Have enough disk space for everything

and are still not seeing a thumbnail, then you should do the following:

1) Disable the processor running automatically
2) Upload a video and wait 5…[Read more]

Once you enable it, you should be able to see it under Symbiostock > Settings as a new tab. Then you can test the video functionality.

Hi Greg – if it is not a compatible PHP version, then it could be because of that. Either way, unless it is causing a problem with the website, I suggest you ignore it. If it is, I suggest you move to a compatible version of PHP.

Hi Theresa – I’m not sure if you are able to block users, but if anyone bothers you please PM me about it and I can take care of it. I believe you can also disable email notifications for private messages.

Regarding your image, it is not stored or added by us – it is a gravatar, and you can change or remove it via the instructions…[Read more]

Hi NJ,

Glad I was able to address your concern. Rest assured, we always ensure our ecosystem works flawlessly and if we do an upgrade, it has been thoroughly tested. Back in the day, software needed to be robust as end users could not update it on the fly like they do now, and so we operate from the same perspective.

Please run and install this:

Symbiostock Video Diagnostic

It will give us a quick idea of if your server is able to process videos. No, you do not need to disable Symbiostock Lite.

Hi Theresa,

Sorry about that – we had some user mass PM a lot of people on the forum in the last day – he/she has subsequently been deleted. This has never happened before. Thanks for bringing it up.

Please address my questions so I can try to solve your problem. Are you running the processor every minute? Did you test your website with the video diagnostic plugin to ensure your server is capable of processing videos?

This is an issue that arises with users here and there, and here is the answer:

Software does not need to be updated unless it is not working. WordPress has introduced an ecosystem where developers release half-tested plugins that work half the time, or have bugs, and cause issues.

Symbiostock is not developed in this manner. We have a thorough…[Read more]

See

Bug: Licence data being removed on page update [resolved]

Hi Greg – licensing works generally through using the filters on the license edit page. Then they are added or removed automatically when you edit a product. Usually we do not manually add or remove licenses. I would suggest you try doing that. You can disable this functionality on a license basis by disabling auto filtering on it.

This will also…[Read more]

Are you running the processor automatically every minute? If so, the video previews should happen automatically. This is also assuming you are using Symbiostock Pro with the Video plugin.

Hi Greg – thanks for the suggestion. Due to the way WooCommerce works this sort of arrangement would be quite difficult, and the licensing functionality of Symbiostock is quite complex. It is possible to do this customization for your own shop if you know how to manipulate code, or hire someone to do it.