Robin

Hey Steve – nice to hear from you! I did a quick search on Google, and couldn’t find a direct answer, but this has something to do with the way Google is interacting with WooCommerce variable pricing products. Google is choosing the most expensive variable price for some reason – there may be no way to change this, but further research may help.

Hi Eduardo,

The best way to do this would be to purchase the Symbiostock Vendors plugin, which allows individual photographers to upload their own media. This combined with WooCommerce Vendors (included with the Symbiostock Vendors plugin) allows you to track the sales per photographer, etc. However, adding the author tags to the photo is not…[Read more]

Hi Tamas,

Yes, as Hebstreit pointed out, you can use the Anytype plugin for this, which would remove all EPS processing. But then you would have to manually upload each EPS as either a PDF or a ZIP file, as he suggested, after the product is created using a JPG just for the thumbnail.

My suggestion would be to consider moving to a host with more…[Read more]

Hi there – the licensing is only used during the purchase process – the vectors are still processed by the system for thumb-nailing. One option is to always upload an alternate JPEG with your vector, in which case the system will use that for the thumbnails instead of the vector.

If the hour restriction is due to your web-host control panel, you can try an external trigger such as this one:

https://cron-job.org/en/

The processor does a large number of functions, and does not do them all in one go. So no, running it once an hour is likely to have a highly detrimental effect on your Symbiostock site.

Perhaps someone else can help out, but this is outside the scope of our general support. I would recommend you consider moving to another host, as many shared hosts do provide minute cron jobs without these restrictions.

Unless you run the processor every minute, automatically, and are using the right versions of WooCommerce etc, you may experience unforeseen issues, such as this one. The important thing to note is that Symbiostock is running on thousands of websites right now without issue, so if you have followed the guidelines, it is unique to your current…[Read more]

Hi there – do you have the processor running every minute via your control panel? If not, this must be enabled in order to have all functionality, including order processing, to work correctly.

Hi John – Symbiostock Express and Symbiostock use a simple, internal translation system as very few aspects are controlled by the plugin and theme. You can access these specific translations in the Symbiostock Settings. Unfortunately, you can only translate from one language to another, not multiple.

It could also be a case of the Symbiostock simplification option – you can go to Symbiostock settings to disable it and all default menus should show up.

We cannot see your backend admin section so that link will not work. Can you please explain your issue more clearly?

This is a customized functionality that you would need to code yourself or hire someone to do. It is also something you can request from us as a customized job. If interested, please PM me with your details so I can give you a quote.

Hi Oliver,

In that case, it is a WooCommerce import issue as Symbiostock does not deal with CSVs in this manner. Please look into importing WooCommerce products using a CSV and debug accordingly.

Hi there – in what manner are you importing a CSV?

I’ve sent you a private message regarding this, thanks.

There are no known issues with the plugin, and you are receiving the support we have always provided. Running a WordPress site comes with its own technical requirements and these issues sometimes arise even though it has nothing to do with Symbiostock. We do not provide phone support, but if you would like personalized assistance you are welcome…[Read more]

Hi there – so is your site back up? If you need help fixing your config you would have to google that, as it’s out of the scope of our support. As for instructions, do you mean to test to see what’s going on with the video processing on your site?

Hi there – it was determined to be a server resources issue – when the video was being converted, the server was not running the command correctly due to server resource limitations. The user had to contact their host to deal with it as it was not a Symbiostock issue.

Hi there – there is no way to do this using the base system. All the files need to be renamed as if you upload files with the same original name (1.jpg, for example), storing them in the same folder would be impossible, so Symbiostock must rename them. The reason you get the original file name when you download it manually is because Symbiostock…[Read more]