Robin

Hi there – that appears to possibly be a hardware issue with your server. It appears the file is corrupted. Please check with your hosting company. Another thing you can do is test a different image by removing your current images from the upload directory. It could be unique to that one image too.

Hi Taylor,
Are you sure you have Imagick PHP installed, and not just ImageMagick? If it is installed and activated, then Symbiostock should see it. Symbiostock does not use any advanced mechanisms of testing this – it just checks PHP and PHP tells it it’s not running. It is definitely a hosting issue – I recommend you run it by your people again,…[Read more]

Hi there – you can increase this number using a custom hook, but it is generally not recommended. Please see this post:

Only 1 photo every time I run the processor [resolved]

Hi Theresa,

That’s a normal function – you see WooCommerce does not protect and hide the download files so Symbiostock creates a false URL. The issue here is that for some reason when the download is being initiated WooCommerce is not handing the download over to Symbiostock.

I can’t think of any reason why the URL changing would cause this…[Read more]

Hi there – if you check the system tab for Symbiostock settings, are you using the correct versions of everything?
Have you gone to your WordPress settings and re-saved the permalinks? Have you changed the URL in all the settings?

Hi Mirjan,

For custom work, please private message me and I can take a look at it with our team.

Hi Anette,

Symbiostock Pro is free and has no cost involved – you can just download it from our store.

Hi Jbester – you can, but the system requires that the processor run once a minute, not just for image processing but a lot of other things.

Hey Theresa – glad Chris could rectify your issue. As for PHP 7.2, shouldn’t be an issue but we have not done extensive testing on it.

Hey there – for your site, add this:

a.woocommerce-LoopProduct-link.woocommerce-loop-product__link h2 {
display: none;
}

For the title.

Add this for the price:

a.woocommerce-LoopProduct-link.woocommerce-loop-product__link span.price {
display: none!important;
}

Hi there – this is certainly possible, but has nothing to do with Symbiostock. As Symbiostock runs on WooCommerce, you would simply need some plugin that allows users to pay using Facebook likes within WooCommerce.

I did a quick search and the closest I could find is plugins that allow you to offer customers a coupon if they do a facebook like,…[Read more]

Hi there – customized support is available via the paid support request option available via the Support link at the top. Otherwise, we are happy to help debug your issue using the forums, thanks.

Hi Mirjan,

At the current time there is no clustering option but it is something we will look into in the future, with pins as well.

Thanks.

Hi there – at the current time due to the way the thumbnails are rendered on Google Maps clustering is not enabled.

Hi there- this seems to be a front end theme issue or an issue with another plugin as this is not a known problem with Symbiostock.

Also please check the system tab in Symbiostock Settings to ensure you are using the correct versions of PHP and WooCommerce.

Hi there – are you running the processor via your system’s cron job every minute? Are you certain it is working?

Hi Jacob,

Yes, it is a percentage of the whole image. Once you change this it takes time for the processor to re-process all the thumbnails. Also make sure the original watermark image you are uploading is indeed cropped properly; sometimes there can be some non-transparent pixels that make it much larger than you might thing in which case…[Read more]

Hi Valentin,
This is quite normal behavior if you have not organized your outgoing mail stuff. Although this guide is for cPanel, it is control panel independent:

https://documentation.cpanel.net/display/CKB/How+to+Keep+your+Email+Out+of+the+Spam+Folder

Mainly this involves setting up correct DKIM and SPF records in your DNS settings. Once…[Read more]

Hi Taylor,
Thanks very much for the suggestion. You are correct, this would be exceedingly complex to implement given the way WordPress works. We will look into integrating it with Symbiostock Express as this may be possible from a thematic perspective with minimal alteration to the database.
Will let you know!