Robin

Hi Herbstreit,

I think the out-of-stock status is controlled by WooCommerce, not Symbiostock. I’m not 100% sure and we can look into it with the next update as well, but generally when it is not something that is a digital download, Symbiostock doesn’t manage it at all. Is there a setting in WooCommerce that allows items without stock to remain in-stock?

Hi Andrew – glad it got sorted. Might have been an older version or something. 🙂

If after payment, the order does not change to processing, this is something to do with your PayPal integration. Perhaps the IPN is not setup correctly.

Symbiostock Pro works fine with our tested version, and there are no security issues that have arisen as a result of it. We are looking into testing for compatibility with newer versions of WooCommerce.

Hi Herbstreit – thanks for letting us know. Will look into it and get back to you, thanks.

Hi there – as far as I can see it, Symbiostock does not have the ability to offer the same item in different color schemes via difference licenses. You can add separate products easily, but not all in one parent product with different licenses being the colors. The licenses can work with bundles (if you get Anytype) or different sizes, or even…[Read more]

Hi there – unless necessary, we do not constantly release updated versions of Symbiostock as stability is more important than the illusion of new features. Often, new versions of WooCommerce have bugs that have historically broken people’s sites, so we take our time and do thorough testing before releasing certified compatibility updates.

That…[Read more]

It may very well be possible, but that’s within the scope of Slider Revolution – I would recommend you check out their forums or do a search on Google to see what can be found.

Here’s a video I found on this:

Hi Paolo – if you are having intermittent issues running the processor, it is usually an issue with the server resources available at any given time. Sometimes it will work, and sometimes it won’t and this is due to the server timing out or the cron job using too many resources for the server you are on. We recommend using Lightsail through our…[Read more]

Are you using Symbiostock Pro? Are you running the processor? Do you see the files you upload in the browser show up in the directory you mentioned? The browser upload simply puts files in that same directory, so it should make no difference at all. Most likely you are uploading to a different folder via FTP.

Hi there – Symbiostock has been tested to work up to version 4.9.2 of WooCommerce. You can test it with a newer version on a test install if you’d like, and usually there are no issues, but we cannot guarantee it.

Hi there – Symbiostock does not change or alter the thumbnails at all. It uses the in-built system to generate thumbnails. The only dimensions Symbiostock has control over are the final end products sent to customers.

Hi there – our payment form appears to be working. Have you tried in a different browser?

You mean for your theme thumbnails or for Symbiostock? If it is the theme thumbnails, it definitely has nothing to do with Symbiostock. Symbiostock does not set thumbnail sizes.

Hi Roganic,

I would strongly recommend you take a moment to do a test run using the instructions here:

https://www.symbiostock.org/docs/hosting-your-symbiostock-site/

Which will cost you almost nothing. If in running it here, it works, then you know it is your server environment that is causing the issue. If this is the case, unfortunately we…[Read more]

Your server Imagick must not support vectors, or you do not have Imagick running and are running off the internal GD library. It is also possible your VPN does not have enough memory as vectors can take substantially more processing power than images.

Hi there,

This is not Symbiostock related as Symbiostock does not affect the front end very much at all. However, it could be a resources issue with WooCommerce and/or WordPress, and it would be good to do research on it based on WooCommerce as I’m sure others have experienced this issue as well.

Hi Richard – don’t fully understand what you are asking – as different licenses can be assigned a physical product status, customers are able to purchase digital licenses or physical products based on the media within Symbiostock currently. What would you like that expands on this?

Hi Billy,

Thanks for the questions.

1) Prices to categories is a WooCommerce question – there may be plugins that offer this. Although Symbiostock offers a great deal of control over pricing, we do not currently have a mechanism to bulk alter prices based on category. However, an easy way to navigate this is to add a keyword to each media you…[Read more]

Hi Tamas – you’ve listed a number of issues, all of which no other users seem to be experiencing. The new theme update does remove the old-style radio buttons and introduces a new more interactive color-based button system. If you describe one issue one by one, we can try to diagnose it.