Robin

Hi there – the email address you provided us has the word “symbiostock” in it. Can you confirm that is a valid email address?

Hi paolo – as you can see within the error:

Permission denied

As previously suggested, it is still a permissions issue with your hosting environment.

Maybe do a search on google and see if anything comes up:

https://www.google.com/search?q=nginx+permission+denied+php+accessing+file

Hi Olaf – the base plugin is 100% free, and so all support here is optionally provided. The paid plugins are not a required application to use the software, and you are unlikely to get dedicated support within 24 hours of posting a query. All sales go towards development costs.

All the documentation for Symbiostock Express is…[Read more]

It is plausible it won’t work even if you tried, as the permissions are not letting PHP create downloadable files to begin with. But this is the function:
https://www.php.net/manual/en/function.chmod.php

If you would like us to try to do it for you by writing code, you can submit a support request via the link at the top. Otherwise you can try it…[Read more]

Hi Paolo – this could be a permissions issue that relates to your previous post, but I’m glad you were able to successfully see the converted video. This usually means Symbiostock Video will work on your server.

Hi Paolo – this works because PHP is accessing the files directly and then feeding it to the customer rather than directing the customer directly to the files. This doesn’t solve the permissions problem but circumvents it. Your customers should be able to access files within subfolders directly if they have the URL.

You could try manually…[Read more]

That is extremely server specific. Can you contact your host to inquire?

Good to know 🙂 Do you want to share what the problem was?

You should be able to generate jQuery code that checks for any label that says “License” within the “variations_form cart” form and update that to whatever you want. Look up jQuery and you should be able to create something that works. Post it here if it doesn’t and we can help debug it for you.

Hi there – it could be the CRON job (processor) does not have the resources to finish or is taking a long time to finish. We’ll look into the cURL and get back to you.

Hi there – what I am suggesting is this – rather than try to debug what is going on with you current site, create a subdirectory and install a new fresh WordPress install there along with Symbiostock pro. Then follow the 3 minute guide that we have linked at the top of your new WordPress admin section and see if everything works there. If so, then…[Read more]

Hi there – we will look into this and get back to you, thanks. Usually WordPress updates do not cause issue, however PHP versions need to generally be tested first. There is no need to upgrade PHP in most cases as it has almost no effect on functionality or speed.

Hi Paolo – it is Symbiostock via PHP, but Symbiostock does not arbitrate the CHMOD of the files. So somehow PHP generating files on your NGINX server is causing issues.

Hi Dirk – no, you do not create a thousand licenses.

AnyType adds the ability to create a non-image license. So when you add a new license or edit an old one, you can add an AnyType postfix at the bottom of the license edit page. When you do this, Symbiostock no longer resizes the original media for delivery if a customer buys it – instead, it…[Read more]

Hi there – we will look into this, but rest assured it has nothing to do with the processor. If it is the front-product page, and it is not reproduce-able, it is very possible that this error is happening during some background service that has nothing to do with Symbiostock.

Hi there – if you are using Symbiostock Pro, please do a fresh install on a test server and follow our 3 minute guide:

https://www.symbiostock.org/docs/3-minute-guide-to-launching-your-store/

Then, from there, let us know what customizations you are trying to do that aren’t working.

Hi there – this is an odd issue. Linux permissions are usually not a problem. Can you please contact your host regarding this? On fresh installs where we have run tests, this does not pose an issue, so it is unlikely a software problem.

Well, Symbiostock is based on WooCommerce as it is the most popular free ecommerce platform on the planet, so there are a lot of themes that you can find developed specifically for it. This gives you a Symbiostock site with any look and feel you want.

Hi there – are you manually uploading the ZIP file to the correct directory with the correct filename, or are you adding it as a new file in your upload directory? AnyType files are not managed the same way as normal images.

https://www.symbiostock.org/docs/symbiostock-anytype/

Hi Roman – yes, that is correct, but as I said previously, if you have images on your website and do not wish to create separate related products, you must use AnyType. This is useful if you want to create a ZIP file or a RAW file that you add as another license on the same image. In essence, AnyType allows you to add non-image files as a licensed…[Read more]