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Hi Mike,
Most of our customer support is performed on the forums – so this is the right place to ask your question.
Yes, Symbiostock Express can be used on multiple sites as it is based on the Virtue theme which is GPL. However no other Symbiostock plugins can be used on multiple sites. It is discouraged from doing so to circumvent theme authors from sustaining development, and most organizations are generally compliant with this expectation.
Please let me know if you have any other questions.
Hey there – is it a PHP error or a Javascript error?
I don’t see it anywhere, but sounds like a front end issue. I did a quick Google search and see that it does happen but may relate to a third party plugin maybe?
Not a Symbiostock issue it would appear.
Hey Walt – Symbiostock is generally compatible with all WordPress versions unless otherwise stated.
Hey Walt – good to hear you got it fixed. 🙂
Hi Anastasiia,
Thanks for your questions:
1) No, once submitted they are submitted. The Symbiostock Submitter uses FTP to upload the files automatically.
2) At the current time the submitter does not have a mechanism for attaching releases.
3) You can edit metadata in bulk using the base Symbiostock plugin and yes, the submitter will upload these files along with their metadata to the agency. However there is currently no means of attaching model releases.
We are exploring methods of adding model releases and may add this functionality soon. Thanks.
Hi Roberto,
Symbiostock does not store files in a physical manner in different directories as that defeats the whole purpose of using a database; if you wanted to rename the category or change the category altogether rather than just alter the database you would have to actually move the file. This is simply not how things work now that databases exist.
As for uploading files and putting them in categories – you can do this in bulk via your main product list screen or you can add the category to the metadata of the images before uploading. Symbiostock will then automatically create a category or add the image to an already created category that has that name.
Please let me know if you have any other questions.
Hi Pawel,
If you are getting email links and the file downloads at 0kb then your system/install may have issues with regards to configuration. If you need us to login to fix the issue you would have to request a support request as this is not a bug within core Symbiostock.
Thanks.
Hi Pawel,
How did you conclude that the download file is 0kb if the user’s download tab does not show any download links?
Hi there – do you mean the downloadable file?
The reason this happens is because you don’t have the cron processor working, or you are manually setting the order to ‘complete’. You must let the processor complete your Symbiostock orders otherwise this issue happens.
As this is completely based on WordPress’s interface, we have optimized this process by using the ‘Quick Edit’ function. There, when you click on it, you will first go to the title – click tab, then the description. Tab again, then tags.
If you want you can leave the status as is and just populate all those fields first. Then bulk publish all the files you want.
An alternative is to add this metadata to your media on your computer before uploading, then Symbiostock will import it automatically and you don’t need to do anything.
Basically this is a WordPress WooCommerce issue – so if you can find a WooCommerce plugin that allows you to bulk edit (and I’m sure you can) this will work with Symbiostock products as well.
Hi Philia,
Welcome to the forums!
Should work fine, and many users use it. However, we cannot confirm or deny compatibility with third party software – all we can say is “it should”, and in this case, I can confirm that older versions have worked fine.
Make sure the filters are auto-applying the license to the proper images. It is likely it is not being applied because the filter is not configured properly. I suggest creating another test site, installing Symbiostock on it and compare one of the default licenses to your new license and ensure that the filters are applied correctly.
Hi Ian:
1) You can auto-populate categories by adding the appropriate metadata:
https://www.symbiostock.org/docs/reading-writing-metadata/
You can do this prior to upload using your favorite editor. Photoshop will do this but I do not know if it does this in bulk.
Here is a sample software that may work for you:
http://www.geosetter.de/en/
When uploaded, images will automatically be categorized.2) Yes, create a coupon code within WooCommerce that offers a 100% discount. Or you can price the license at 0 and it will be free.
Hi Till – what version of Symbiostock Express are you running?
The newest version is 4.0.0 and I can find no such bug in it.
It shows up because when we release a new version of Symbiostock we do thorough testing with the current version of WooCommerce. As WooCommerce updates on its own schedule, we can’t predict if future updates may break some aspect of how Symbiostock interacts with it. So we warn people that if you upgrade your WooCommerce version it “could” introduce issues.
However as we released the latest version very recently, and as of late WooCommerce hasn’t really released massive changes to their backend, the chances of there being a problem are not that great. Nevertheless, it is strongly recommended not to upgrade WooCommerce, and to enable the disabling of the update prompt via your Symbiostock settings to prevent exactly what happened with you from happening.
Also, generally WooCommerce updates do not improve the average store in any real way (stores running on WooCommerce 2.5.5 will likely operate exactly as fast as ones with the latest version) so there is no real reason to take that risk unless you need a new functionality introduced in a new version of WooCommerce.