[RobinKeymaster]

Hi Niels,

Although we don’t necessarily have constant updates on Facebook, we are always providing support and yes, Symbiostock is a platform you will be able to use indefinitely as we are always ensuring it functions as expected. When required, we add updates to the software as well but do not do this simply to signify that we are working on it. Only necessary updates are released to minimize instability on the end user’s side.

Thanks, and welcome!

[RobinKeymaster]

Hi Hebstreit,

As Symbiostock Express is a heavily customized open source theme, we sometimes do have to make certain tweaks here and there in stuff like icons. Can you PM me a link to a page where you are experiencing the issue?

Thanks.

[RobinKeymaster]

Hi Tom – great, thanks. That’s why we have tested versions of compatibility to minimize these sorts of issues. Glad it got resolved.

[RobinKeymaster]

Just to confirm – the customer places the order, they receive an initial order received email.
They should receive a second email that says their download is now ready, with a link to the download. Do they receive this email? This will naturally be sent out once the processor completes the order.

This is where the link should be. WooCommerce, for some reason, does not display the download link in the my account section or the my downloads section, but the link in the email should work fine.

[RobinKeymaster]

Hi Iyan,

Are you using Symbiostock Pro? Have you enabled the processor via your system’s cron/scheduler? Can you explain the steps you’ve taken to create a product?

Thanks.

[RobinKeymaster]

Hi there – thanks for the info. I logged in and checked, and cross-checked this with our test sites.

This is normal functionality but is not related to Symbiostock (it is a WooCommerce thing). What happens is when the download is processed, the customer receives a download link. However, in their account history a download link does not appear when you view the order, and this appears to be normal functionality.

As for the “downloads” tab in the client’s account, this is not related to the downloadable orders as far as I can tell. It is better to disable this tab as it is misleading:

https://stackoverflow.com/questions/39287308/woocommerce-remove-downloads-from-menu-in-my-account-page

If you want to add download links to the order history, this may be something you can ask about in the WooCommerce forum or find on the web elsewhere. Also, I noticed that you don’t seem to have the processor running on a 1 minute interval – I suggest you do so to avoid any issues.

[RobinKeymaster]

Hi there,

Can you PM me your original order information for the Express theme? As for the $75 premium upgrade, unfortunately that was a different piece of software altogether and many of the upgraded functionalities you would have paid for are now bundled with Symbiostock Pro for free. Also, that was a different developer and as we took over the entire Symbiostock project a few years ago there were migration promotions we provided legacy users such as yourself, but those have now expired. Nevertheless we will do our best to assist you in getting onto the new system. If you did previously purchase Express and the link as expired, that is not a problem – we will reset the link once we get your order info.

Thanks!

[RobinKeymaster]

Hi there,

1) As I do mostly backend stuff and we have lots of Symbiostock Express users, hopefully someone can chime in regarding this specific theme tweak. In the interim I will see what our team can deliver in that regard.

2) To verify your site for Google Analytics, uploading a text file to your domain is generally the easiest way. Why do you need to access the DNS settings?

3) You don’t have to convert your images at all – Symbiostock should be able to deal with any color space and will not even alter the original file. So it should not be necessary to convert anything manually.

[RobinKeymaster]

Hi Willie,
Currently there is no API as such, but if your media files have metadata written to them such as titles, descriptions, and categories, yes, an FTP dump seems like the best way to import products into the database. As Symbiostock is built on WooCommerce, in order to create an import system using code it would need to interface with both products which is likely quite difficult to do. We may create an API in the future, however there is currently no ETA on this.

[RobinKeymaster]

Hi Willie,
Some versions of Imagick have this error, and we have found this bug on rare occasions. There is no specific way to know which version causes the issue and so changing versions is generally the only option, but this is exceedingly difficult to do.

One thing you can try to do is change your PHP version if you are using cPanel which often allows you to choose your PHP version. This may fix the issue but there is no guarantee.

You may also try to change hosts – Symbiostock Hosting, for example, uses versions of Imagick that are guaranteed to not suffer from such issues.

As for bulk uploading alternate JPEGs, this is currently only restricted to vector files. However, in our next version we will remove this restriction. In the interim, if you would like to enable this so you can bulk do it, edit the tools_ftp.php file in your Symbiostock Pro folder and where you see this line:

if (($mediatype == 'vector') && (file_exists($altjpegloc) || file_exists($altjpegloc1))) {

change it to

if ((file_exists($altjpegloc) || file_exists($altjpegloc1))) {

Try that to see if bulk uploading your alternate JPEGs works.

[RobinKeymaster]

Hi there – can you PM me your WP login details so I can take a look at the issue?

Thanks.

[RobinKeymaster]

Hi there – do you have the cron job running?

[RobinKeymaster]

Hi there,
What version of WooCommerce are you using?
Thanks.

[RobinKeymaster]

Hi Willie – yes, the processor parses videos and images systematically so everything eventually shows up.

Thanks!

[RobinKeymaster]

Hi Mark,
We will look into it and get back to you, thanks.

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