Download links in the Client's Area [resolved]

[info29Participant]

Hello there!

Problem: there are no Download links in the Client’s Area after purchasing, but email for customer has it and the link is working well.

I found out that this function returns array(0) in downloads.php (WooCommerce template file):
$downloads = WC()->customer->get_downloadable_products();

But this function wc_get_customer_download_permissions() gives me an array with data.
Problem is:
$_product->has_file( $result->download_id ) gives false, but “$result->download_id” has a value. It is inside WC function “wc_get_customer_available_downloads( $customer_id )”, so it gives me 0.

Can you tell me what the problem?

[RobinKeymaster]

Hi there,
What version of WooCommerce are you using?
Thanks.

[info29Participant]

Hi!

WooCommerce version is 3.0.7 and everything is Ok and Green on the System check page in Symbiostock Settings

[RobinKeymaster]

Hi there – can you PM me your WP login details so I can take a look at the issue?

Thanks.

[RobinKeymaster]

Hi there – thanks for the info. I logged in and checked, and cross-checked this with our test sites.

This is normal functionality but is not related to Symbiostock (it is a WooCommerce thing). What happens is when the download is processed, the customer receives a download link. However, in their account history a download link does not appear when you view the order, and this appears to be normal functionality.

As for the “downloads” tab in the client’s account, this is not related to the downloadable orders as far as I can tell. It is better to disable this tab as it is misleading:

https://stackoverflow.com/questions/39287308/woocommerce-remove-downloads-from-menu-in-my-account-page

If you want to add download links to the order history, this may be something you can ask about in the WooCommerce forum or find on the web elsewhere. Also, I noticed that you don’t seem to have the processor running on a 1 minute interval – I suggest you do so to avoid any issues.

[Author]

Posts