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Hi Jeffrey – yes that looks fine. If you can please address the other questions and we can go from there, thanks.
You are not supposed to run the processor manually – it should be added to the scheduler/cron of your system’s control panel to run on a minute by minute basis. This should automate the process.
Hi there – please post a screenshot of your Symbiostock diagnostics and also let us know if you have the processor running in your system’s cron. The woocommerce version you mentioned is the incorrect version.
Also ensure that you have upgraded Symbiostock to the latest version in your WordPress plugins page.
Hi contrasttv – the plugin has been updated to include a mechanism whereby you can filter orders by contributor within WooCommerce. This is in addition to WooCommerce’s basic filters that allows you to do so by date, status etc.
The only caveat is it shows the whole order – so if there is a purchase in that order from two different contributors (ie two different products) the total will not reflect only the amount for the user you are filtering it by.
In this case, once filtered, it would be best to manually check each order to calculate the actual value of the items for that specific contributor.
We realize this is currently still arduous and less than ideal, but WooCommerce had expended a great deal of effort to make product authors an insignificant part of the system.
I am sorry you are getting increasingly irritated – I do believe that Symbiostock Pro’s documentation is quite good, but certainly could be larger and more thorough, but given that it is a free plugin we do our best with the resources we have.
I think one of the things you don’t understand is that all WordPress plugins, paid or not, sustain development through paid support – almost entirely. In fact, Symbiostock Pro is very unique in that it is a full fledged plugin that is 100% free and does not require paid upgrades for unlimited functionality. I would suggest you research other plugins for other purposes and you will see that anything on the professional level will rarely provide dedicated, privatized support like we do on the forums for free.
As I said, please contact me privately with your order number and email address and I will process your refund. I realize you may be emotional about this, but I am not, and you are always welcome to contact me if you wish to try again in the future.
Additionally, if you wish to give it one more go, you can contact me privately and I can try to help you one final time to get it up and running as you’d like and answer your questions as best as I can there.
Hi Mike –
1) If you want to add a book, you don’t use Symbiostock for that. You add it as a non-Symbiostock product in which case it will run through WooCommerce alone. This way you can set the price manually and it will not use the license system because there is no use for it.
2) Using websites for 20 years is a far cry from developing your own. WordPress, WooCommerce and Symbiostock have a learning curve to them, and as one of your first issues with using Symbiostock was learning that there is a difference between a Draft and a Published post indicates that regardless of your experience, this is a new ecosystem for you that takes learning. WordPress is one thing, but Symbiostock is relatively advanced software.
3) Further to point #2 –
a) The Symbiostock update you are talking about was released over 6 monhts ago. This indicates that you did not pay attention to the plugin updates page and ensure that the version you were using was the latest one. This is one of the default steps anyone using WordPress takes when encountering issues. You did not know this – this is not a problem with the developers or the software, but is a result of you entering a new ecosystem.
b) You are using the wrong WooCommerce version. This means you ignored Symbiostock’s clear warning not to update WooCommerce to a different version. This further indicates that you took it upon yourself to not update Symbiostock to the latest version, but rather update WooCommerce to an unsupported version and try your luck. You further failed to mention this fact in any of your support requests, making it very difficult for the developers to diagnose your issue.
c) You did not pay for Symbiostock Pro – Symbiostock Pro is free. If you paid for anything it is our optional theme or plugins which expand on the base Symbiostock Pro plugin.We have provided you ample support and attempted to assist you with every request. However as you expand your needs with the software and encounter issues that are as a result of your lack of experience with mainly WordPress (as you can see, no software updates were implemented as a result of any of your support requests, indicating that Symbiostock Pro functioned perfectly for your needs the day you downloaded it), you are going to encounter things you either do not understand or get frustrated by, and this is the cost of approaching a new system and doing it all yourself.
Everyone that has started their first WordPress site has had lots of confusing moments, and you are jumping into this with the addition of Symbiostock Pro – the fact that you’ve gotten as far as you have is commendable and you should be quite pleased that you’ve done so well so soon.
As you can see, our support ticket system is in place because we cannot spend time ‘teaching’ new users to use WordPress. We also cannot constantly monitor the forums and again, ensure that everyone has timely responses to a multitude of different questions that are not related to bugs with Symbiostock. All of your issues relate to learning about how WordPress works and we are more than happy to assist you in whatever way we can, but cannot be on call to teach anyone how to use WordPress. This is why we have added the support request feature for customers that want to get stuff done quickly without having to go through the process of learning things that may be new for them.
Finally, given that you have never used WordPress before, and are finding hiccups as you demand more out of the system and learn how to optimize your use of it, if you feel this frustrates you and wish to blame Symbiostock for it, that’s your prerogative. Please do not threaten the project with bad reviews in an effort to get timely assistance. All that will happen as a result is you are even less likely to receive free support from us. Our entire platform is free and the community operates through goodwill and positive intentions at assisting fellow visual artists to monetize their media and provide some autonomy from the yoke of agencies that take a majority of profits from end user sales.
I understand the desire to save money, I understand the desire to get your store up and running, I understand that you feel it is Symbiostock that is the confusing issue. But you have opted to challenge yourself with a new system, and that system is WordPress – there is learning to it. You’ve done fantastic, but everything has an opportunity cost to it, and we can’t be on call free of charge to help every user with every issue they don’t understand.
Additionally, please do not create multiple threads for the same issue – I have merged your new thread with this one.
Let me know if you have any questions about anything I’ve written here. Also, regarding the refund, if you wish to cease using Symbiostock Pro you are welcome to do so and we will gladly provide you a refund for any additional software you’ve purchased. Just contact me personally via the messaging system and let me know your email address and order ID(s).
Also Steve – you should upgrade your Symbiostock versions – you are also running a version of WooCommerce that is not thoroughly tested and supported with Symbiostock.
Also – just a thought – images must be FULLY edited (as opposed to “quick edit”) the first time and assigned a category, otherwise they don’t don’t show up
This is not true. Images must just be published to show up on the front end. Quick edit and full edits make no difference.
If it is manually running but not running via the cron then your cron is either not triggering, or it is triggering in an environment with insufficient memory or resources. If it is running manually then the processor is definitely working.
Hi Mike – using WooCommerce 3.0.7 and Symbiostock Pro 4.0.1 I am able to edit the licenses for a new product. I am also able to create a license and add it manually to the product and see it on the front end.
This means the issue is unique to your install. If you believe the issue is a Symbiostock bug, please submit a paid support request and we will log into your site and examine and find the issue. If it is a bug, you will be refunded the cost of the support request.
Alternatively if you are using the correct versions of Symbiostock and WooCommerce and can provide additional details about the issue here that may help us diagnose the problem, we can try to figure it out together.
Hi Idaniel – if you are using Symbiostock Pro and you have followed the guidelines on uploading and adding media, then the default licenses should definitely apply. The theme has no bearing on this unless your theme breaks WooCommerce which is unlikely. You will have to examine the issue and provide additional details or submit a support request via our Support link at the top to determine why it may not be functioning on your site.
Hi there – are you using Symbiostock Pro or Symbiostock Lite?
You need to use Symbiostock Pro to use advanced functionality, such as licensing.
Hi there – do you have the scheduler running automatically? Or are you manually running it?
Do you have the correct media type checked on the agencies in question? (raster etc)
Are the images in question published or drafts? Only published images are submitted.
Have you checked and confirmed that the FTP username, host and password works with the agencies in question?
The submitter definitely works as we have numerous users using it, so it is just a matter of finding out what factor is missing on your end. My guess is your images are not published.
Thanks.
Hi Mike – does it work with another theme? Try to switch themes and see. If so then we know it is an Express issue. If not, then it is related to the processing. My guess is it has something to do with the thumbnails being cache’d somehow.
Hi Laurel,
The best way to accomplish this is probably using a third party plugin. I did a search and found this:
https://wordpress.org/plugins/header-and-footer-scripts/Or you could try another one. Once installed and activated you should be able to add any code you want to the footer or header. Remember that nowadays it has become better to put a lot of scripts in the footer rather than header so that your page loads quicker from top to bottom. However sometimes you can’t do this due to the nature of the script, so if unsure, just pop it in the header.
Welcome and let me know if you need anything else.
Hi Mark – we have not currently tested it with it, but from what I can see with some minor additions it should work fine. At this point if you or any Symbiostock Vendors customer purchase the plugin and it does not function with WooCommerce Product Vendors we will upgrade the software so that it does.