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I mean the permissions on the actual exiftool program within the Symbiostock directory. It’s under symbiostock/exiftool/exiftool
Make sure that is executable – you might as well see if this is the issue.
Okay, so the one thing you might want to check is the permissions on the actual exiftool command and perhaps even its directory. It needs to be executable. This is something Symbiostock checks for, but your install has already demonstrated having issues with setting permissions, so you may manually have to do this.
This may also pose a problem when you update Symbiostock as exiftool will get overridden and you may have to re-set the permissions, if that is indeed the issue, which I’m pretty sure it is.
Doesn’t hurt to try the force alternate just to see how it reacts differently.
Hey there
Metadata reading is done via shell_exec, not show_exec, as is writing. If shell_exec does not work, it then tries to use a built in PHP function that is inferior, but may still work. However, without shell_exec, you cannot write metadata.
If this is taking 30 minutes, there is something wrong with your setup. The metadata writing/writing has no reason to hang, and should either fail or succeed and that’s it. Diagnosing this myself would take time so you’d have to submit a support request or try to test stuff yourself and I’ll provide you feedback when I can here.
PM me your login info if you want and I can take a deeper look for you.
Okay, I just did a fresh install from a fresh WP download:
1) Downloaded WordPress directly from their site
2) Installed it
3) Installed Symbiostock via the WordPress control panel
4) Downloaded WooCommerce 2.4.12 as per the Symbiostock instructions
5) Installed WooCommerce
6) FTPed 3 test files into ss_media/new
7) Manually ran the processor after a minuteAll 3 test files showed up successfully without issue, with thumbnails.
Therefore, if you are getting the issue you are, there is something wrong specifically with your server setup. My guess is it is a permissions issue with the directory WordPress is installed in, or the permissions of the ss_media directory. Can you take a look to see these things? Both the owner and the CHMOD.
Let me take a look
You dont need to ask about WooCommerce – just:
1) PHP Imagick (not via command line – the PECL extension)
2) The ability to execute shell_execthat’s it. If you have those two, sufficient memory and disk space, you can run smooth as butter. Without Imagick you will need more memory and will not be able to do vectors. Without shell_exec you will not be able to write image metadata, may not be able to read certain metadata, and will not be able to process videos.
You have to keep this running every minute via your system’s scheduler or cron job – you can’t manually run it because it chooses when to process images and when not. If your images still don’t show up after that, then we can diagnose the issue.
Are you running the processor?
Hey there – one thing you can do is find the desired open source player yourself and test it out to ensure it is:
1) Playable on all devices
2) Resizes to fit the dimensions of the video
3) Scales properly on different devices
4) Plays MP4s without delay
5) Provides options such as auto-playIf you locate this player, and then test it out on your own end with a sample MP4 and are convinced it would work good, send over the link and/or code and that will make it a lot easier for us to implement it. Otherwise we have to do all of the above ourselves, and as I’ve said already, we will get to things when we can, and video is a high priority, but not the highest right now.
This is a good suggestion, however, it is mostly mentioned in the official installation guide on WordPress: https://wordpress.org/plugins/symbiostock/installation/
As for version of PHP Imagick, this is generally not specified and you do not have to worry about it. Very rarely has there been an issue, and if so, it’s a rare issue with watermarking certain EPS files which cannot be predicted prior to setup.
The only thing we recommend other than PHP Imagick that is not mentioned in the installation is the ability to execute shell_exec functions within PHP – some hosts disable this. It is not necessary, however, but is needed to write metadata to images.
Symbiostock even works without Imagick, but is much better with it.
We will update the instructions to be more clear on the official site, and I will create a sticky thread regarding it here as per your suggestion. Thanks.
No worries – it happens. 🙂
Make sure you’re using the right version of WooCommerce as per the installation instructions:
https://wordpress.org/plugins/symbiostock/installation/
If you are, it should be working with pretty much every theme.
All good. WordPress is kind of unstable in the sense that any plugin can access any aspect of any other plugin and it’s not clear what is doing what.