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If other plugins are also having 500 errors, my preemptive guess is that there is some setting, or some extension causing the issue that is specific to your server and PHP 5.6 (I’ve discovered many instances where a specific build of PHP does not work properly, and just changing the build fixes weird problems like these). Finding this out will likely take a lot of time. Another possible option is to run PHP as an Apache module instead of FastCGI – try to get them (or you may be able to do this via your control panel) to toggle this to see if it fixes it.
I agree that it would be much better to run it with Imagick support.
In your position, I would tell them to install PHP Imagick for PHP 5.4 or I’m outta there. But that’s me.
The way it works is you can click a checkbox and a license will then become ‘physical’. No more digital download – it will be managed by WooCommerce, just as normal physical products do. However, we may add additional features to go along with this to make it more functional.
We’ve actually already added a feature that allows for physical licenses that will not add a download link – it was created during a support request for one of our users. It will be released with the next version of Symbiostock. When this will be released, I cannot say. If you need it quickly, you can submit a support request for us to manually add it to your server – alternatively you can do exactly what you described and create companion physical products.
500 errors are really hard to diagnose without SSH access. You need to tail the actual apache logs to figure out what is happening. You can submit a support request to us – although, I would say it is something you should again ask for assistance with your web host. Also confirm that it is only happening with Symbiostock Express – try another theme.
Right now, SE is being used pretty widely and we’ve never received word of a 500 error, so it is likely specific to your server. Nevertheless, if all else fails, submit a support request and we’ll try to figure out what is causing it.
Right now there is no way to do this. You can submit a custom support request in which case our team would have to code a special import tweak for you to be able to do this.
Yes – just use keywords within the images to filter them. The licenses system now allows for keyword filtering. You can also use editorial filtering as well. So, in order to apply it, just ensure that your file has the corresponding tag associated to it and that the license is filtered unto it accordingly.
You can basically explore the way the filters work on the licenses edit page – you can filter by file dimensions, exclusivity, editorial status, and the powerful keyword filter is also something you can use.
It will not directly interface with categories, however.
Issue has been fixed – I think what happened is you must have uploaded another large video, or perhaps the video temporarily was failed – either way, you exceeded your file space allocation (5 gigs). What happened is your FTP account was then de-activated, but due to a slight oversight in the way the system works, it did not get re-created when space was freed. This has now been fixed, and I thank you for bringing it to our attention.
Will take me a bit of time to diagnose this – just letting you know.
As long as the credentials are sound, it should get distributed to all the agencies, especially if it got distributed to some of them. It may take some time to get through them all as not everything is distributed immediately. I will also look into this, but my first guess is that it’s just taking some time.
Generally, however, it distributes stuff pretty fast. It may be possible the FTP servers that are receiving the video file are not receiving it properly due to the size, for some reason, so Symbiostock is not marking it as sent. But I have readily distributed files 4 gigs in size, even 6 gigs in size, without issue.
I can confirm that your login credentials are not working – working on it now.
Looking into it.
Symbiostock Express > Misc Settings
Hi Ronald,
We can’t provide tutorials, docs, and instructions on every aspect of such a large (and mostly free) system. Lots of the stuff you will want to personalize and tweak will have to be done independently or through the assistance of your peers.
That being said, the easiest way to deal with little things like these is as follows:
1) You right click on the problematic part and click on ‘inspect element’. This may vary depending on your browser.
2) You find the class name it is associated to. In most modern browsers, you can even add custom CSS in real time to see if it will elicit the changes you want.
3) You then add it as custom CSS to your theme via the theme itself, or another area where custom CSS is implemented.
In this specific case, I did exactly as I outlined above, and discovered that if I add:
overflow-y: hidden!important;
to the
.mobile-stickyheader.kad-header-style-three .kad-nav-collapse
Class, it successfully removes the scroll bar from that location. The scroll bar is purposely there in the case that you have many categories so visitors can see them all.
You can try it out to see if it works for you:
.mobile-stickyheader.kad-header-style-three .kad-nav-collapse {
overflow-y: hidden!important;
}
If this does not work for you, try to research why, as I would have to as well.
If it becomes technically viable, then most probably. But right now, I do not foresee that for a long time. The technology just does not exist to do this without a great deal of server specific customization… to the point where you are building a new one… and even that is difficult to set up.
Ditto. The views are not accurate as well – they are exactly double my image count + 2 or three, so it seems for some reason every image you upload gets 2 complimentary/not-real views. Still waiting to see how it goes, however.