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Looks like I can’t log-in into my FTP account. It was working fine yesterday a I haven’t changed anything. I’m using log-in details found on Symbiostock/Upload media page. I keep getting error message below:
Could not connect to server “managire.symbiostock.com”. Server said: Login incorrect. Your password may be incorrect. Please double-check your login settings.
Thank you for help.
Looking into it.
I can confirm that your login credentials are not working – working on it now.
Will take me a bit of time to diagnose this – just letting you know.
Thank you for looking into it Robin so promptly, no rush 😉
Issue has been fixed – I think what happened is you must have uploaded another large video, or perhaps the video temporarily was failed – either way, you exceeded your file space allocation (5 gigs). What happened is your FTP account was then de-activated, but due to a slight oversight in the way the system works, it did not get re-created when space was freed. This has now been fixed, and I thank you for bringing it to our attention.
Awesome, thank you!
Yes, I can confirm I tried to upload other large videos using multcloud.com. After transfer failed I realised their size was way more than 5 gb.
Hi Robin,I think I might be having similar problem as last time. I exceeded my allocated space and now I can’t access my FTP.
Just tested it and it works. The system does not turn off and on immediately – give it a few moments and it should fix itself. Try it out and let me know.
Thank you, it works ok now 🙂
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