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EcoStockImages

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@ecostockimages

active 5 years, 5 months ago
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  • Profile picture of EcoStockImages

    EcoStockImages started the topic Account suspended? in the forum Using Symbiostock 5 years, 5 months ago

    Hi,

    I’ve just received this email:
    Account Suspended
    Your PLUS account has been flagged by our system for a breach in our terms of service. Please familiarize yourself with it as well as our Acceptable Use Policy:
    http://symbiostock.com/tos/
    The system has indicated possible use of the PLUS system exclusively as a distribution node. Please note…[Read more]

  • Profile picture of EcoStockImages

    EcoStockImages started the topic Account suspended? in the forum Using Symbiostock 5 years, 5 months ago

    Hi,

    I’ve just received this email:
    <p style=”margin: 0px 0px 0px 6px; font-size: 12px; line-height: normal; font-family: ‘Helvetica Neue’;”>Account Suspended</p>
    <span style=”color: #000000; font-family: Helvetica; font-size: 12px; line-height: normal;”>Your PLUS account has been flagged by our system for a breach in our terms of service. Please…[Read more]

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    EcoStockImages replied to the topic FTP – can't log-in in the forum Using Symbiostock 5 years, 5 months ago

    Thank you, it works ok now 🙂

  • Profile picture of EcoStockImages

    EcoStockImages replied to the topic FTP – can't log-in in the forum Using Symbiostock 5 years, 5 months ago

    Hi Robin,I think I might be having similar problem as last time. I exceeded my allocated space and now I can’t access my FTP.

  • Profile picture of EcoStockImages

    EcoStockImages replied to the topic FTP – can't log-in in the forum Using Symbiostock 5 years, 5 months ago

    <span style=”color: #000000; font-family: Helvetica; font-size: 12px; line-height: normal;”>Hi Robin,</span><br style=”color: #000000; font-family: Helvetica; font-size: 12px; line-height: normal;” /><span style=”color: #000000; font-family: Helvetica; font-size: 12px; line-height: normal;”>I think I might be having similar problem as last time. I…[Read more]

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    EcoStockImages replied to the topic Publishing footage in the forum Using Symbiostock 5 years, 6 months ago

    So after uploading several 2GB videos to multiple agencies, I can say this thing is an absolute marvel! Amazing stuff Robin!

    Distributing 10 huge video files to most agencies took literally minutes.

    I think there might be some glitch when uploading footage to Depositphotos and Canstockphotos. I have images being distributed to both without pr…[Read more]

  • Profile picture of EcoStockImages

    EcoStockImages replied to the topic Publishing footage in the forum Using Symbiostock 5 years, 6 months ago

    So after uploading several 2GB videos to multiple agencies, I can say this thing is an absolute marvel! Amazing stuff Robin!

    Distributing 10 huge video files to most agencies took literally minutes.

    I think there might be some glitch uploading footage to Depositphotos and Canstockphotos. I have images being distributed to both without pr…[Read more]

  • Profile picture of EcoStockImages

    EcoStockImages replied to the topic FTP – can't log-in in the forum Using Symbiostock 5 years, 6 months ago

    Awesome, thank you!

    Yes, I can confirm I tried to upload other large videos using multcloud.com. After transfer failed I realised their size was way more than 5 gb.

  • Profile picture of EcoStockImages

    EcoStockImages replied to the topic FTP – can't log-in in the forum Using Symbiostock 5 years, 6 months ago

    Thank you for looking into it Robin so promptly, no rush 😉

  • Profile picture of EcoStockImages

    EcoStockImages replied to the topic Publishing footage in the forum Using Symbiostock 5 years, 6 months ago

    So I successfully uploaded one 2GB large ultra HD video file as a test, published it and left it overnight.

    Apparently it has been distributed to only 3 out of 8 video agencies I have set up. I’m positive that (at least some of) the other agencies are set up correctly as images I tested were distributed to them without problems. Is it because…[Read more]

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    EcoStockImages started the topic FTP – can't log-in in the forum Using Symbiostock 5 years, 6 months ago

    Looks like I can’t log-in into my FTP account. It was working fine yesterday a I haven’t changed anything. I’m using log-in details found on Symbiostock/Upload media page. I keep getting error message below:

    Could not connect to server “managire.symbiostock.com”. Server said: Login incorrect. Your password may be incorrect. Please dou…[Read more]

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    EcoStockImages replied to the topic Publishing footage in the forum Using Symbiostock 5 years, 6 months ago

    Thanks, I had no licences created for video, that was the problem. I created a licence and attached it to the video, it works great now.

    I am on free trial, testing out the PLUS features. Very happy with the distribution capabilities, amazing amazing amazing feature!

  • Profile picture of EcoStockImages

    EcoStockImages started the topic Publishing footage in the forum Using Symbiostock 5 years, 6 months ago

    Hi, I’m trying to upload some footage, but when I try to publish it, I get this message:
    “This variable product has no active variations so cannot be published. Changing status to draft.”

    Can you please advice. Thanks.

  • Profile picture of EcoStockImages

    EcoStockImages started the topic Publishing footage in the forum Using Symbiostock 5 years, 6 months ago

    Hi, I’m trying to upload some footage, but when I try to publish it, I get this message:
    <span style=”color: #444444; font-family: ‘Open Sans’, sans-serif; font-size: 13px;”>”This variable product has no active variations so cannot be published. Changing status to draft.”

    </span>Can you please advice. Thanks.

  • Profile picture of EcoStockImages

    EcoStockImages replied to the topic Downloaded images corrupted – RESOLVED in the forum Technical Support 7 years, 1 month ago

    Reinstalling Child Theme solved the problem, thank you all for your help 😉

  • Profile picture of EcoStockImages

    EcoStockImages replied to the topic Downloaded images corrupted – RESOLVED in the forum Technical Support 7 years, 1 month ago

    Problem identified!

    Guys, I tried few things and figured out that deactivating the Child theme fixes the problem. Using the original Symbiostock theme, anything I download can be opened as it should. After activating the Child theme, downloads can’t be opened.

    So, I guess reinstalling the Child theme could help… will do it in the morning and…[Read more]

  • Profile picture of EcoStockImages

    EcoStockImages replied to the topic Downloaded images corrupted – RESOLVED in the forum Technical Support 7 years, 1 month ago

    Oh dear, the price must have changed back to default as I was trying to reprocess the images… it is back to free, or 1¢ to be precise, because PayPal wouldn’t let me sell it for 0.00

  • Profile picture of EcoStockImages

    EcoStockImages replied to the topic Downloaded images corrupted – RESOLVED in the forum Technical Support 7 years, 1 month ago

    I checked the full size uploads on FTP, they are opening fine.

    I tried Safari and Chrome browsers on two different Macs, don’t have Windows around at the moment. The problem is still there. When I delete the .html extension, I get the same message again… can’t open the file.

    I’ll try to look around for solution…

  • Profile picture of EcoStockImages

    EcoStockImages replied to the topic Downloaded images corrupted – RESOLVED in the forum Technical Support 7 years, 1 month ago

    Update:
    This is what happens when I download an image:

    Bloggee – can’t open file
    Small – can’t open file
    Medium – can’t open file
    Large – download is named “1701-large.jpg.html”
    Zip – download is named “1701-zip.zip.html”

    What can be wrong when even zip file isn’t downloaded correctly?

  • Profile picture of EcoStockImages

    EcoStockImages replied to the topic Downloaded images corrupted – RESOLVED in the forum Technical Support 7 years, 1 month ago

    Thanks Christine, unfortunately, the problem seems to affect all of my images… at least all those I downloaded, old uploads as well as todays uploads. I tried to “Update all existing images” under Symbiostock/Author options, but it didn’t help.

    I’m on latest version of SYS and WP. No idea what can be wrong 😥

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