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I do.
I’ve reached out to my host and they don’t believe there’s an issue on their end. Thing is, the video plays if they just put it on a page but it won’t load properly as a product. Are there examples of sites (that you can provide) that are selling video without issue? Why would photos work but not video?
The host is saying its the plugin and the plugin is saying its the host; I’m in the middle.
Is there someone I can call? It feels like there isn’t really much help with this plugin and we’re kind of on our own. I am supposed to be able to sell video as well as photo and it is taking a really long time to get this resolved. If this is a known issue, there should be a step by step process to resolve it. I can do it if given instructions but I am not a techie in this regard so I can’t figure it out. I would like help today as I have been trying to figure this out for a while now. Please let me know if there is someone I can speak to to get this fixed.
I attempted to and broke my site and had to get help to get it back up. Do you have a video or step by step instructions to do what you asked me to do?
I attempted that and disabled my site. Do you have a video or step by step instructions to do what you asked me to do?
What was the resolution here? I’m having the same problem. What did you do to fix this user’s issue?
I tried to do this and I messed up the wpconfig file. Its just the first line of the code but I don’t know what goes there so now my site doesn’t work!
So, I have no issue with uploading images. Technically, the video uploaded as well but it is not playing a preview and i have no way of knowing that it will work when a customer downloads it. How can I confirm this and what do I need to do to get a preview for the video?
Would you confirm where I should be uploading video. I am uploading to the same folder that I upload images currently.
Awesome, the diagnostic tool works (shows a video preview) so why doesn’t the video I uploaded have a preview?
Thank you, its installed. I don’t see a way to run it. is there anything I am supposed to do or does it just do what it does in the background?
Also, If I have Symbiostock Pro, do I need to deactivate Symbiostock Lite?
Yes, the processor is running every minute. I haven’t run the video diagnostic plugin. Which plugin exactly?
I am having the same problem and I don’t have this problem with my photos.
Ah…so that’s my problem.
