Viewing 15 posts - 1 through 15 (of 17 total)
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  • #34859
    Profile photo of creator
    creator
    Participant

    What do I need to do for an uploaded video (for purchase) to have a preview thumbnail?

    #34866
    Profile photo of Robin
    Robin
    Keymaster

    Are you running the processor automatically every minute? If so, the video previews should happen automatically. This is also assuming you are using Symbiostock Pro with the Video plugin.

    #34877
    Profile photo of creator
    creator
    Participant

    I am having the same problem and I don’t have this problem with my photos.

    #34880
    Profile photo of Robin
    Robin
    Keymaster

    Please address my questions so I can try to solve your problem. Are you running the processor every minute? Did you test your website with the video diagnostic plugin to ensure your server is capable of processing videos?

    #34886
    Profile photo of creator
    creator
    Participant

    Yes, the processor is running every minute. I haven’t run the video diagnostic plugin. Which plugin exactly?

    #34887
    Profile photo of creator
    creator
    Participant

    Also, If I have Symbiostock Pro, do I need to deactivate Symbiostock Lite?

    #34898
    Profile photo of Robin
    Robin
    Keymaster

    Please run and install this:

    https://www.symbiostock.org/product/symbiostock-video-diagnostic/

    It will give us a quick idea of if your server is able to process videos. No, you do not need to disable Symbiostock Lite.

    #34906
    Profile photo of creator
    creator
    Participant

    Thank you, its installed. I don’t see a way to run it. is there anything I am supposed to do or does it just do what it does in the background?

    #34910
    Profile photo of Robin
    Robin
    Keymaster

    Once you enable it, you should be able to see it under Symbiostock > Settings as a new tab. Then you can test the video functionality.

    #34911
    Profile photo of creator
    creator
    Participant

    Awesome, the diagnostic tool works (shows a video preview) so why doesn’t the video I uploaded have a preview?

    #34915
    Profile photo of Robin
    Robin
    Keymaster

    Okay, that’s good news. Now, if:

    1) You are uploading videos to the proper upload directory
    2) Are running the processor automatically every minute
    3) Have enough disk space for everything

    and are still not seeing a thumbnail, then you should do the following:

    1) Disable the processor running automatically
    2) Upload a video and wait 5 minutes
    3) Enable errors in WordPress: https://codex.wordpress.org/WP_DEBUG
    4) Run the processor manually and see if any errors show up.

    #34926
    Profile photo of creator
    creator
    Participant

    Would you confirm where I should be uploading video. I am uploading to the same folder that I upload images currently.

    #34929
    Profile photo of Robin
    Robin
    Keymaster

    Yes, as long as it is the correct upload directory that is listed in your Symbiostock Settings, and you have confirmed it works by testing an image.

    #34934
    Profile photo of creator
    creator
    Participant

    So, I have no issue with uploading images. Technically, the video uploaded as well but it is not playing a preview and i have no way of knowing that it will work when a customer downloads it. How can I confirm this and what do I need to do to get a preview for the video?

    #34938
    Profile photo of Robin
    Robin
    Keymaster

    Did you follow the instructions I mentioned? What was the output of the processor?

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