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  • #33256
    Profile photo of Mirjan Čubrić
    Mirjan Čubrić
    Participant

    Hi, I am getting this error when uploading video to my website.
    Error(s): Failed to create video preview for product ID: 2077
    Can someone help me resolve this?
    I bought Symbiostock Video a few hours ago and not sure if I am doing something wrong.
    Also, I have tested with Symbiostock Video Diagnostic and I got video playing.
    What could be wrong?

    #33261
    Profile photo of Mirjan Čubrić
    Mirjan Čubrić
    Participant

    Can someone direct me or tell me what should I do? Thank you!

    #33271
    Profile photo of Robin
    Robin
    Keymaster

    Hi Mirjan,

    Sorry about the late response. Can you please disable the cron from your control panel, upload a video, then manually run the processor with errors enabled? You enable them by editing your wp-config.php file and turn debug to true. Once you do that, please let me know if you get an error, and if so, post what it says.

    You may have to run the processor a few times.

    Also please try this with two different videos, one short, one long, to see the difference, if any.

    Thanks

    #33275
    Profile photo of Mirjan Čubrić
    Mirjan Čubrić
    Participant

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    #33277
    Profile photo of Mirjan Čubrić
    Mirjan Čubrić
    Participant

    Memory at Start: 21MLoad at Start: 150MDaily maintenance33 product integrity checks completed
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    101 new/updated images/videos parsed10 thumbnails re/generatedMemory at End: 21MMemory Peak: 22MLoad at End: 45.67M

    #33278
    Profile photo of Mirjan Čubrić
    Mirjan Čubrić
    Participant

    I removed the video diagnostic tool now.

    #33279
    Profile photo of Mirjan Čubrić
    Mirjan Čubrić
    Participant

    Also, I have tried with other smaller file, same result!

    #33287
    Profile photo of Robin
    Robin
    Keymaster

    Hey there – I’m not seeing any issues there. Can you PM me your login information and I will take a look?

    Thanks.

    #33288
    Profile photo of Robin
    Robin
    Keymaster

    Also please disable your processor from the cron in your system for testing purposes.

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