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  • #31683
    Profile photo of mike1

    Hi Robin,

    Can you help me out please – I have just suffered a major issue on my laptop and had to do an image restore back to 8th November from 21st November.

    All is now up and running but I have lost everything I didn’t think to save separately between those dates. Symbiostock Express was a download ordered 15th November (Order #31628), it didn’t occur to me to save it and it has gone from my download folder – along with everything else between the 8th and 21st November!

    On “Orders” in my account I find I have reached my download limit of 1, cannot install the theme on the second site I mentioned in this link and therefore can’t begin work on it, This is fairly urgent please so would be grateful if you could reset it on the account so I can download again? (This request also added to the original thread)

    If for any reason you can’t do this, as a Plan B would you be able to facilitate me using the same download by switching it from the original site, which was only a test/practice site to the main one? If I can only have it one then the second site is the one I must have.

    Thanks – Mike

    Profile photo of Robin

    Hey Mike – don’t fret – I’ve reset your download permissions and you can download Symbiostock Express again. Let me know if you need anything else!

    Profile photo of mike1

    Thanks Robin – you are a star!

    All safely installed on the new site and ready to start work.

    Thanks again – Mike

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