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Thanks Robin, PM sent!
Kenny Kiernan
https://www.clipartman.comThanks for this reply Robin. I don’t completely follow your #1 answer unless it’s supposed to mean that I should switch to using the Symbiostock hosting service; is that what you’re implying, that this will get me back to immediate downloads and effectively solve problems 1, 3 and 4? I’m using Namecheap.com now.
I saw that yesterday you bumped up your older post about Chron jobs – I followed the instructions in that post to add the code to run every minute, and this morning got a reprimand from Namecheap; they only allow 15 minute interval Chron jobs, and switched my service back to that. So I guess this explains the 15 minute delay in getting my receipt email links?
So the solution appears to be moving to Symbio Hosting — can you confirm that this is correct? If so, I am happy to do so and will sign up for the $8.99 economy plan, free migration offer, and 10% discount plan from the “<span style=”line-height: 1.5;”>Symbiostock News & Upcoming Features</span><span style=”line-height: 1.5;”>” email I received Sept 9th. </span>
<span style=”line-height: 1.5;”>In another post, I replied to your affirmative about the PNGs asking HOW I generate the PNGs for the content I have already uploaded as JPGs and vectors. Are the PNGs generated by Symbio from the content I’ve already uploaded and can this be done during this migration process? Or do I have to generate the high and low-res PNGs myself, and FTP them? Please explain yes or no and how.</span>
Please confirm about all of the above. If we are a go to migrate to Symbio Hosting, please tell me what I have to do next and how long everything will take. Thanks so much for your help, Robin!
Kenny Kiernan
https://www.clipartman.comGreat Robin! How do I apply this to all my currently uploaded images that already have vector and JPG?
Kenny Kiernan
https://www.clipartman.comHey gang, followup to that last post –
While I was typing all that up, the duplicate receipt emails WITH links showed up for the newer test purchases I was talking about. It was three purchases, made at 4:46, 4:52 and 4:59 pm. According to my inbox, all three duplicate receipts were sent out at exactly 5:00pm.
I notice that one difference in each duplicate is that the first email says “<span style=”color: #737373; font-family: ‘Helvetica Neue’, Helvetica, Roboto, Arial, sans-serif; font-size: 12px; background-color: #fdfdfd;”>To Process: 1</span>”, while the duplicate gives the filename and link in that same line in the email text. See here- the first email for one purchase had this:
<span style=”color: #737373; font-family: ‘Helvetica Neue’, Helvetica, Roboto, Arial, sans-serif; font-size: 14px; background-color: #fdfdfd;”>Drummer Cartoon</span><br style=”color: #737373; font-family: ‘Helvetica Neue’, Helvetica, Roboto, Arial, sans-serif; font-size: 14px;” /><small style=”color: #737373; font-family: ‘Helvetica Neue’, Helvetica, Roboto, Arial, sans-serif;”>License: Small JPEG (300px longest side) – Standard License $3.99
To Process: 1</small>and the duplicate receipt email said this:
<span style=”color: #737373; font-family: ‘Helvetica Neue’, Helvetica, Roboto, Arial, sans-serif; font-size: 14px; background-color: #fdfdfd;”>Drummer Cartoon</span><br style=”color: #737373; font-family: ‘Helvetica Neue’, Helvetica, Roboto, Arial, sans-serif; font-size: 14px;” /><small style=”color: #737373; font-family: ‘Helvetica Neue’, Helvetica, Roboto, Arial, sans-serif;”>License: Small JPEG (300px longest side) – Standard License $3.99
Filename: Clipartman.com downloaded image-47564.zip</small><br style=”color: #737373; font-family: ‘Helvetica Neue’, Helvetica, Roboto, Arial, sans-serif; font-size: 14px;” /><small class=”download-url” style=”color: #737373; font-family: ‘Helvetica Neue’, Helvetica, Roboto, Arial, sans-serif;”>Download: fcef07.media</small>So why the delays here? I’m assuming this is not how it’s supposed to work.
I also see that now the files are coming as zip archives instead of the raw file, so I assume the delay is in part because of the time it takes to zip the files; is this an option I can change back to the previous way?
A few months ago a purchase gave a single receipt email containing the download link, and the file downloaded as the raw EPS or JPG. How do I fix it so it goes back to that method? Needless to say, a 15-minute delay is not good service; I need to be able to advertise “immediate download of your purchase”.
This latest development pertains to Problems 1 and 3 from my previous post, and Problems 2, 4 and 5 also need to be addressed – please explain and show me how to fix all of this. Thanks very much for your help!
Kenny Kiernan
https://www.clipartman.comSorry, forgot to click the “Notify Me of Follow Ups” box –
Kenny Kiernan
https://www.clipartman.comGreat, looks like it’s working – thanks guys!
Kenny Kiernan
https://www.clipartman.comHey Robin – I have downloaded the Pro update which came as a zip with a bunch of php files but I have no idea what to do now – how do I get these files into my system? I assumed this would just update like any other plugin. I don;t know what to do with a bunch of .php files.
I looked at your related articles and nothing is explaining what I’m supposed to do. Please explain fully, thank you!
Kenny Kiernan
https://www.clipartman.comAwesome, thanks for the quick reply Robin!
Kenny Kiernan
https://www.clipartman.comIncidentally, this request is for my NEW shop at Clipartman.com, NOT the older shop in my signature Clipartmascots.com.
Kenny Kiernan
https://www.clipartman.comThanks George, yes it is.
Kenny Kiernan
https://www.clipartman.comThanks for checking this guys, I’ll let you know if I have further issues.
Kenny Kiernan
https://www.clipartman.comHey guys, thanks for the input – actually as it turns out, it was because I had set up a new account and made purchases under that account; apparently, Woocommerce deals with delivering download links from registered account purchases differently than purchases made as a Guest, which seems odd to me.
I will post this also on another thread, but does anyone know the deal here? It seems as though the emailed links don’t work if you have an account and make a purchase, you need to download only from your Account page?
If that’s the case, why send the link in the email in the first place if it doesn’t work?
Furthermore, when a customer clicks that link, it doesn’t say “You need to go to your Account page to download”, but rather gives a rude, confusing and useless “<span style=”color: #272727; font-family: ‘Open Sans’, sans-serif; font-size: 14px; line-height: 28.8px; background-color: #fbfbfb;”>“This is not your download link. Go to homepage”</span><span style=”line-height: 1.5;”>” message, so the purchaser still doesn’t know where to access his downloads.</span>
What’s the story here, am I the only one that thinks this is dumb?
Can I go in myself and edit that useless message to instead say “Thanks for your purchase! Please log in to your account” and provide the appropriate link?
I have yet to hear back from Woocommerce support on this question. Does anyone know what the proper official procedure is for getting your downloads when buying as a registered account holder, as opposed to buying as a guest?
Kenny Kiernan
https://www.clipartman.comHi Robin, I’m following up on this request. Do you have an ETA to have the migration complete?
thanks –
Kenny Kiernan
https://www.clipartman.comHey guys, thanks for the input —
For the record, the Stripe Woocommerce Addon now appears to be working properly after having deleted the Stripe, Wocoomerce and Symbiostock plugins, then reinstalling them again and having the Stripe Addon author tweak code again for me like Andre did.
This is a huge relief. I almost canceled by Bluehost account but we got this to work, so for now I’m just gonna leave it. But yes I think we can all agree that Bluehost is a pain to deal with.
Kenny Kiernan
https://www.clipartman.comGreat Robin, thanks so much about the migration. Please let me know if I can do anything to move along the process, I’d like to get this rolling ASAP – how long would this take?
Noted about the Licenses, I’ll see if I can get it to work that way once the new migration is complete.
Kenny Kiernan
https://www.clipartman.com