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  • #26567
    Profile photo of kennykiernan
    kennykiernan
    Participant

    My test purchases by credit card and Paypal were finally all working, now suddenly I’m getting this message in all of my emailed product download links:

    “This is not your download link. Go to homepage”

    Why is this happening?? How do I fix this? Please help ASAP —

     

    Kenny Kiernan
    https://www.clipartman.com

    #26569
    Profile photo of Chrisroll
    Chrisroll
    Participant

    Hi Kenny,

    Perhaps a download expiry…
    Look at Symbiostock/ settings/ Download expiry

    #26570
    Profile photo of George Sheldon
    George Sheldon
    Participant

    Check Symbiostock -> Settings

    First option sets number of downloads – did you exceed the number in that setting?

    #26572
    Profile photo of kennykiernan
    kennykiernan
    Participant

    Hey guys, thanks for the input – actually as it turns out, it was because I had set up a new account and made purchases under that account; apparently, Woocommerce deals with delivering download links from registered account purchases differently than purchases made as a Guest, which seems odd to me.

    I will post this also on another thread, but does anyone know the deal here? It seems as though the emailed links don’t work if you have an account and make a purchase, you need to download only from your Account page?

    If that’s the case, why send the link in the email in the first place if it doesn’t work?

    Furthermore, when a customer clicks that link, it doesn’t say “You need to go to your Account page to download”, but rather gives a rude, confusing and useless “<span style=”color: #272727; font-family: ‘Open Sans’, sans-serif; font-size: 14px; line-height: 28.8px; background-color: #fbfbfb;”>“This is not your download link. Go to homepage”</span><span style=”line-height: 1.5;”>” message, so the purchaser still doesn’t know where to access his downloads.</span>

    What’s the story here, am I the only one that thinks this is dumb?

    Can I go in myself and edit that useless message to instead say “Thanks for your purchase! Please log in to your account” and provide the appropriate link?

    I have yet to hear back from Woocommerce support on this question. Does anyone know what the proper official procedure is for getting your downloads when buying as a registered account holder, as opposed to buying as a guest?

     

    Kenny Kiernan
    https://www.clipartman.com

    #26575
    Profile photo of Robin
    Robin
    Keymaster

    I just created an account on a test site and placed an order in real time and was able to click on the download link without issue.

    If someone else wishes to run a test and confirm that it works on their end, we can isolate it to Kenny’s install – a third party plugin, or something else.

    #26578
    Profile photo of amazeindesign
    amazeindesign
    Participant

    I test download my website using accounts and there is no issues

    #26615
    Profile photo of kennykiernan
    kennykiernan
    Participant

    Thanks for checking this guys, I’ll let you know if I have further issues.

    Kenny Kiernan
    https://www.clipartman.com

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