Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #36675
    Profile photo of David
    David
    Participant

    Hello Friends,

    I wonder if someone might have a minute to assist me.
    I am trying to add a watermark in Symbiostock Pro. I am doing this in the Thumbnails Tab in Settings.
    I choose to upload my file and although I select it and upload, it doesn’t upload.
    Then I selected the Diagonal Lines. It did not show up either.

    I am also getting something odd when I select one of my images on the front end.
    For some reason below the image I see the line of code from the button.
    [purchase_link id=”2041″ style=”button” color=”blue” text=”Purchase”]

    I hope you can assist.
    Many thanks in advance for your help!
    Thank you

    #36677
    Profile photo of Robin
    Robin
    Keymaster

    Hi there – the watermark must be in PNG format and be 150KB or less in file size (this is explained in the upload form in the settings). If you are following these guidelines, it should work.

    Diagonal lines are only supported if you have Imagick support, so please check your system settings to ensure your hosting environment has Imagick installed.

    Front end issues are generally related to your theme.

    #36680
    Profile photo of David
    David
    Participant

    Hi Robin,

    Thank you very much. I really appreciate your help!
    I will give the .png file type a try.

    Incidentally, could I ask:
    I am also getting something odd when I select one of my images on the front end.
    For some reason below the image I see the line of code from the button.
    [purchase_link id=”2041″ style=”button” color=”blue” text=”Purchase”]

    Would you or anyone have any idea why this might occur?
    I’m sure this should not be showing up.

    Many thanks again from a new user..!

    #36690
    Profile photo of Robin
    Robin
    Keymaster

    Hi David – please do not create multiple threads for the same issue, thanks.

    I cannot help with the front end issue – with the watermark, if you have successfully updated it, the processor will automatically update all your thumbnails transparently over time. Just make sure you have the processor working.

    #36694
    Profile photo of David
    David
    Participant

    Hi Robin,

    When you say processor, are you referring to my computer processor?

    Thanks Robin.

    David

Viewing 5 posts - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.