Viewing 15 posts - 1 through 15 (of 32 total)
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  • #36203
    Profile photo of Robin
    Robin
    Keymaster

    Just an update that we are currently in the process of doing a lot of testing and upgrading to ensure that Symbiostock is compatible with all the new versions of WooCommerce etc. We should have an upgraded release relatively soon.

    IMPORTANT NOTE
    If you currently have Symbiostock Pro version 5.1.0, it is possible your system will not notify you to update due to a minor incompatibility with the newest version of WordPress.
    To fix this, just re-download a new version of Symbiostock Pro from the Symbiostock store and upload it to your site, replacing 5.1.0. Versions prior to it or after it do not have this issue.

    #36217
    Profile photo of Chrisroll
    Chrisroll
    Participant

    Hi Robin,
    I hope you’re well.
    That’s a great news !
    Thanks for that 🙂
    Chris

    #36237
    Profile photo of Robin
    Robin
    Keymaster

    New versions are now out – please proceed to your WordPress plugins page and update as prompted. We’ve fixed a number of issues. Please let us know if you encounter any bugs, though that seems unlikely as we’ve quite thoroughly tested the plugins, and the upgrade process should be seamless.

    #36251
    Profile photo of Robin
    Robin
    Keymaster

    Just a note regarding the licenses – our licensing system changed some time ago, and the premium plugins were therefore not able to authenticate and updates were not automatic. The new version of Symbiostock fixes this. If, after upgrading, you get a licenses not valid warning, please go to the WordPress updates page and refresh it a few times, and go back to the plugins page. Sometimes it takes a few refreshes and a few minutes to kick in.

    As well, if you have Symbiostock Express installed and activated, please ensure you update this as well, prior to doing the above.

    #36308
    Profile photo of Chrisroll
    Chrisroll
    Participant

    Hi, Robin

    So far, so good 😉

    Just a weird thing on my test website after upgrade to woocommerce 4.01 and symbiostock 5.1.0:
    New products are marked as “Out of stock” with all variations marked as “Instock” (woocommerce stock management turned off).

    #36315
    Profile photo of Robin
    Robin
    Keymaster

    This solves itself with the processor running – just always keep it running once a minute. When a Symbiostock product is added, it will take a minute or two before it can be purchased so the processor can do its thing. 🙂 Let me know if that solves it.

    #36318
    Profile photo of Chrisroll
    Chrisroll
    Participant

    Hi, Robin

    Problem not solved with processor running once a minute…
    All variations status are “instock” but product status “is out of stock” and displayed as out of stock on shop page…

    #36322
    Profile photo of Robin
    Robin
    Keymaster

    Hi Chris – we have tested this on a fresh install of WordPress and can confirm that it appears out of stock when first added. However, after the processor has run for a few minutes, integrity checks set the product to be in stock. Another way to try it is to enable the processor to run all processes via the System page. However, that is not required as integrity checks are run every few minutes via the processor. Please try this and let me know. I see no reason why it should not work on your site if it has worked on numerous fresh test sites we’ve run.

    #36328
    Profile photo of Chrisroll
    Chrisroll
    Participant

    Hi Robin,

    Thanks for your reply but I still have the same problem after integrity checks…
    I didn’t start from a fresh install of WordPress but from a test website with previous version of Symbiostock and woocommerce and 7 products published.
    I will try with a fresh install and let you know if it works.

    #36331
    Profile photo of Chrisroll
    Chrisroll
    Participant

    Hi,

    I confirm that issue is always the same with fresh install.
    All variations status are “instock” but product status “is out of stock”
    When I change a variation status from “instock” to” out of stock” and then revert to “in stock”, status of product is automatically updated to “instock” ?!?

    Chris

    #36333
    Profile photo of Robin
    Robin
    Keymaster

    Hi Chris – can you please setup a fresh install with Symbiostock installed for me and send me the login information via PM? Thanks.

    #36334
    Profile photo of Robin
    Robin
    Keymaster

    Also FTP information.

    #36336
    Profile photo of Chrisroll
    Chrisroll
    Participant

    Hi robin,

    PM sent 🙂

    Thanks !

    #36340
    Profile photo of Robin
    Robin
    Keymaster

    Hi Chris – so I checked and confirmed that the products were becoming in stock after the processor run, as stated above.

    However, I was noticing that after editing and saving a product via the quick edit, it was again being tossed into being out of stock, and we had to wait for the processor to once again run an integrity check to put it as in stock again. Have now confirmed on your test site that this is no longer happening, and have released a minor update to the plugin accordingly. Thanks!

    #36343
    Profile photo of Chrisroll
    Chrisroll
    Participant

    Robin,
    When I go to menu Symbiostock/ All products and filter on product in stock no products are displayed.
    You can see also in Symbiostock/ advanced bulk edit/ Get products that all products are out of stock…

    Thanks!

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