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    Profile photo of roganic

    I’m using a VPS and after running the debug/testing wizard, warning says: Failed to read image for watermarking: /home/imagesga/domains/
    I uploaded an eps file ,then error says:Failed to read image for file: Christmas.eps, product ID: 20 | Failed to process file: Christmas.eps
    I have no idea what’s the issue ,Symbiostock System page show all green.

    Profile photo of Robin

    Your server Imagick must not support vectors, or you do not have Imagick running and are running off the internal GD library. It is also possible your VPN does not have enough memory as vectors can take substantially more processing power than images.

    Profile photo of roganic

    Hello Robin,
    I’ve checked ,Imagick library is available, Imagick Version 3.4.4. PHP memory limit is 512M. Error messages still exist. Is there any other way to solve the issue?

    Profile photo of Robin

    Hi Roganic,

    I would strongly recommend you take a moment to do a test run using the instructions here:

    Which will cost you almost nothing. If in running it here, it works, then you know it is your server environment that is causing the issue. If this is the case, unfortunately we cannot do much except give you some advice here and there because every hosting environment is unique and too hard to diagnose for our team.

    Profile photo of Hebstreit

    i also have the same problem on my server with a new installation. I have changed the following data for the ImageMagick-6/policy.xml – besides the read & write permissions I increased the memory allocation in particular – it worked with that:

    <!– <policy domain=”system” name=”shred” value=”2″/> –>
    <!– <policy domain=”system” name=”precision” value=”6″/> –>
    <!– <policy domain=”system” name=”memory-map” value=”anonymous”/> –>
    <!– <policy domain=”system” name=”max-memory-request” value=”256MiB”/> –>
    <policy domain=”resource” name=”temporary-path” value=”/tmp”/>
    <policy domain=”resource” name=”memory” value=”2GB”/>
    <policy domain=”resource” name=”map” value=”4GB”/>
    <policy domain=”resource” name=”width” value=”512KP”/>
    <policy domain=”resource” name=”height” value=”512KP”/>
    <!– <policy domain=”resource” name=”list-length” value=”128″/> –>
    <policy domain=”resource” name=”area” value=”128MB”/>
    <policy domain=”resource” name=”disk” value=”2GiB”/>
    <!– <policy domain=”resource” name=”file” value=”768″/> –>
    <!– <policy domain=”resource” name=”thread” value=”4″/> –>
    <!– <policy domain=”resource” name=”throttle” value=”0″/> –>
    <!– <policy domain=”resource” name=”time” value=”3600″/> –>
    <!– <policy domain=”coder” rights=”none” pattern=”MVG” /> –>
    <!– <policy domain=”module” rights=”none” pattern=”{PS,PDF,XPS}” /> –>
    <!– <policy domain=”delegate” rights=”none” pattern=”HTTPS” /> –>
    <!– <policy domain=”path” rights=”none” pattern=”@*” /> –>
    <!– <policy domain=”cache” name=”memory-map” value=”anonymous”/> –>
    <!– <policy domain=”cache” name=”synchronize” value=”True”/> –>
    <!– <policy domain=”cache” name=”shared-secret” value=”passphrase” stealth=”true”/> –>
    <!– <policy domain=”system” name=”pixel-cache-memory” value=”anonymous”/> –>
    <!– <policy domain=”system” name=”shred” value=”2″/> –>
    <!– <policy domain=”system” name=”precision” value=”6″/> –>
    <!– not needed due to the need to use explicitly by mvg: –>
    <!– <policy domain=”delegate” rights=”none” pattern=”MVG” /> –>
    <!– use curl –>
    <policy domain=”delegate” rights=”none” pattern=”URL” />
    <policy domain=”delegate” rights=”none” pattern=”HTTPS” />
    <policy domain=”delegate” rights=”none” pattern=”HTTP” />
    <!– in order to avoid to get image with password text –>
    <policy domain=”path” rights=”none” pattern=”@*”/>
    <!– disable ghostscript format types –>
    <policy domain=”coder” rights=”read|write” pattern=”PS” />
    <policy domain=”coder” rights=”read|write” pattern=”PS2″ />
    <policy domain=”coder” rights=”read|write” pattern=”PS3″ />
    <policy domain=”coder” rights=”read|write” pattern=”EPS” />
    <policy domain=”coder” rights=”read|write” pattern=”PDF” />
    <policy domain=”coder” rights=”read|write” pattern=”XPS” />

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