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  • #38695
    Profile photo of roganic
    roganic
    Participant

    I’m using a VPS and after running the debug/testing wizard, warning says: Failed to read image for watermarking: /home/imagesga/domains/imagesgate.com/public_html/wordpress/wp-content/plugins/symbiostock-pro/assets/test.eps
    I uploaded an eps file ,then error says:Failed to read image for file: Christmas.eps, product ID: 20 | Failed to process file: Christmas.eps
    I have no idea what’s the issue ,Symbiostock System page show all green.

    #38696
    Profile photo of Robin
    Robin
    Keymaster

    Your server Imagick must not support vectors, or you do not have Imagick running and are running off the internal GD library. It is also possible your VPN does not have enough memory as vectors can take substantially more processing power than images.

    #38719
    Profile photo of roganic
    roganic
    Participant

    Hello Robin,
    I’ve checked ,Imagick library is available, Imagick Version 3.4.4. PHP memory limit is 512M. Error messages still exist. Is there any other way to solve the issue?

    #38743
    Profile photo of Robin
    Robin
    Keymaster

    Hi Roganic,

    I would strongly recommend you take a moment to do a test run using the instructions here:

    https://www.symbiostock.org/docs/hosting-your-symbiostock-site/

    Which will cost you almost nothing. If in running it here, it works, then you know it is your server environment that is causing the issue. If this is the case, unfortunately we cannot do much except give you some advice here and there because every hosting environment is unique and too hard to diagnose for our team.

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