Viewing 15 posts - 1 through 15 (of 50 total)
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  • #26899
    Profile photo of Evert Bruinekool
    Evert Bruinekool
    Participant

    Does anyone have any idea why the sales confirmation it is a download link, but if you click on it you get an error. The file does not exist.

    I thought back clean instalation but that makes no difference.

    THX Evert

     

    info@ejbruinekoolfotografie.com my mail

    #26900
    Profile photo of George Sheldon
    George Sheldon
    Participant

    Which version of WooCommerce are you using?

    #26901
    Profile photo of Evert Bruinekool
    Evert Bruinekool
    Participant

    2.55 is the version of WC

    The name of te site is hetfotoarchief.nl

    #26902
    Profile photo of George Sheldon
    George Sheldon
    Participant

    Evert,

    Thought it might be the wrong version of WooCommerce.  What error message do you receive on the link?

    George

    #26903
    Profile photo of Evert Bruinekool
    Evert Bruinekool
    Participant

    <h1 style=”color: #000000; font-family: ‘Times New Roman’; line-height: normal;”>2.55 is the version witch standing in Symbio</h1>
    <h1 style=”color: #000000; font-family: ‘Times New Roman’; line-height: normal;”>This is the eror message after us the link here downstairs</h1>
     

    The link sent you to this adres http://hetfotoarchief.nl/464-467-jpg
    <h1 style=”color: #000000; font-family: ‘Times New Roman’; line-height: normal;”>Not Found</h1>
    <p style=”margin: 0 0 16px;”><span style=”color: #000000; font-family: ‘Times New Roman’; font-size: medium; line-height: normal;”>The requested document was not found on this server.</span></p>
    <p style=”color: #000000; font-family: ‘Times New Roman’; font-size: medium; line-height: normal;”></p>

    <hr style=”color: #000000; font-family: ‘Times New Roman’; font-size: medium; line-height: normal;” />

    <address style=”color: #000000; font-family: ‘Times New Roman’; font-size: medium; line-height: normal;”>Web Server at hetfotoarchief.nl</address>
    <p style=”margin: 0 0 16px;”></p>
    <p style=”margin: 0 0 16px;”>Je bestelling is ontvangen en is nu in behandeling. Ter referentie worden hieronder je bestelgegevens getoond:</p>

    <h2 style=”color: #557da1; font-family: ‘Helvetica Neue’, Helvetica, Roboto, Arial, sans-serif; font-size: 18px; line-height: 130%; margin: 16px 0px 8px;”>Bestelling #471</h2>
     
    <table class=”td” style=”width: 100%; font-family: ‘Helvetica Neue’, Helvetica, Roboto, Arial, sans-serif; color: #737373; border: 1px solid #e4e4e4;” border=”1″ cellspacing=”0″ cellpadding=”6″>
    <thead>
    <tr>
    <th class=”td” style=”border: 1px solid #e4e4e4; padding: 12px;” scope=”col”>Product</th>
    <th class=”td” style=”border: 1px solid #e4e4e4; padding: 12px;” scope=”col”>Aantal</th>
    <th class=”td” style=”border: 1px solid #e4e4e4; padding: 12px;” scope=”col”>Prijs</th>
    </tr>
    </thead>
    <tbody>
    <tr class=”order_item”>
    <td class=”td” style=”vertical-align: middle; border: 1px solid #eeeeee; font-family: ‘Helvetica Neue’, Helvetica, Roboto, Arial, sans-serif; word-wrap: break-word; padding: 12px;”>Naamloos-1.jpg
    <small>License: Print small tot ca. 13 x 18 cm, 58 euro excl. btw One Time Use One Page
    To Process: 1</small>
    <small class=”download-url”>Download: 59a703.media</small></td>
    <td class=”td” style=”vertical-align: middle; border: 1px solid #eeeeee; font-family: ‘Helvetica Neue’, Helvetica, Roboto, Arial, sans-serif; padding: 12px;”>1</td>
    <td class=”td” style=”vertical-align: middle; border: 1px solid #eeeeee; font-family: ‘Helvetica Neue’, Helvetica, Roboto, Arial, sans-serif; padding: 12px;”><span class=”amount”>€0.00</span></td>
    </tr>
    </tbody>
    </table>
     

    THX Evert

    #26904
    Profile photo of Evert Bruinekool
    Evert Bruinekool
    Participant
    sorry i copy somting it diddend work
    I work with te version from woodcomerce  wat was say in symbio
    2.55
    This is the link on the order wat was send bij woocomerce/ symbio
    <small>To Process: 1</small>
    <small class=”download-url”>Download: 59a703.media</small>
    If you klik then  go it to this adres http://hetfotoarchief.nl/464-467-jpg
    Thats correct
    than he say
    <h1 style=”color: #000000; font-family: ‘Times New Roman’; line-height: normal;”>Not Found</h1>
    <span style=”color: #000000; font-family: ‘Times New Roman’; font-size: medium; line-height: normal;”>The requested document was not found on this server.</span>
    THX Evert
    #26905
    Profile photo of George Sheldon
    George Sheldon
    Participant

    Evert,

    I am not sure if this will help you or not, but go to WooCommerce -Setting

     

    The select Downloadable Products

    Make sure you have selected Redirect Only and Grant Access to Downloadable Products after payment is checked.

     

    George

    #26906
    Profile photo of Robin
    Robin
    Keymaster

    The issue is that the cron job has not yet processed your product. Please read the note at the top of the order page. It states that you must always set an order to processing and let the cron job then process. Otherwise you will experience exactly what you are experiencing.

    #26907
    Profile photo of Evert Bruinekool
    Evert Bruinekool
    Participant

    THX I go look tomorro of i can fix it and let it now

     

    #26910
    Profile photo of Evert Bruinekool
    Evert Bruinekool
    Participant

    Hi a little bit longer I try a lot settings

    I have lots of settings and unchecked and try to order. I get the idea that Crone Job turnover not automatically files. I put into the operation self bij hand, he indicates that creates files for customers. However, the link  from the customer does not find the picture.

     

    This while the photos in the program at defalt media folder location good condition, checked with the ftp. The testing program going wel.

     

    Wood Commerce gives to downlods redict and Provide access to downloadable products after payment is checked.

     

    My feeling is that not the cusomer files not good linked or he can’t find the files.

     

    It seems to me when I read it in conjunction with the Paypal payment process is supposed to go to deliver automatically. Or is that a wrong mindset of me.

     

    Is there somewhere a screenshot of all the settings.

    I’m afraid my knowledge is not enough.

     

    Someone who could help I would be in the area of Hilversum in the Netherlands are also happy. Most people do not even know what symbio is around here, unfortunately.

     

    Error(s): Failed to process image for customer download for Naamloos-1.jpg in order ID: 477 | Failed to process image for customer download for Naamloos-1.jpg in order ID: 476 | Failed to process image for customer download for Naamloos-1.jpg in order ID: 475 | Failed to process image for customer download for Naamloos-1.jpg in order ID: 474 | Failed to process image for customer download for Naamloos-1.jpg in order ID: 471 | Failed to process image for customer download for Naamloos-1.jpg in order ID: 478 | Failed to process image for customer download for Naamloos-1.jpg in order ID: 470 | Dismiss error(s).

     

    Note that Symbiostock orders should never be manually set to ‘Complete’ – always set them to ‘Processing’ and let the processor then prepare the media and update the order when ready. If you set it to ‘Complete’, customers will receive download links that may not work. You may also re-process an order by setting it to ‘Processing’ anytime.

     

    THX for looking and answer Evert

    #26925
    Profile photo of Evert Bruinekool
    Evert Bruinekool
    Participant

    I can’t fiks it. I have the forem you even ask dispositions. Unfortunately my knowledge is too limited. My english is in this area, unfortunately, I am also a limiting factor. Suppose I create credentials for my site, that you can go in. What is the cost if you make running the program. And that everything possible as you said insall. The problem is he can not find in the downloadable from the file or not run good crown job
    Regards Evert

    Have you a mailadres

    #26926
    Profile photo of Evert Bruinekool
    Evert Bruinekool
    Participant

    Other posibilitie is there in holland a compagnie that no a lot from symbio

     

    #26928
    Profile photo of gameover
    gameover
    Participant

    Hi Evert,

    I had your same problem with the new version of Symbiostock and have abandoned the idea of Symzio.

    Anyway if you downgrade to the previous version of Symbiostock all is working again.

    Take care

    #26929
    Profile photo of Robin
    Robin
    Keymaster

    Evert – PM me your login info and I’ll take a look.

    #26932
    Profile photo of THPStock
    THPStock
    Participant

    <span style=”color: #272727; font-family: ‘Open Sans’, sans-serif; font-size: 14px;”>”It states that you must always set an order to processing and let the cron job then process”</span>

    Robin – are you saying that ALL sales must be manually processed by manually setting each order to “processing” in order for the system to work?

    This didn’t use to be the case, I don’t think?

    Can you please clarify, as this sounds concerning if our webshops aren’t fully automated.

    Cheers

    View my portfolio at THPStock Direct via Microstock Man. I also do Web Design & Graphic Design.

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