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Hi Leo, Thanks for having a look. All my transactions worked in sandbox mode which were Canadian ones.
Yes, I do have a business account with paypal. Originally the ipn was not set on this paypal account within the paypal profile. (Canadian transactions didn’t work then either in live mode) In one of my long conversations with a paypal techs he told me to set the ipn and enable it in my paypal account. So it was set to http://atlanticastockphoto.com/symbiostock_ipn/ That particular tech spent alot of time trying to help me. He also looked at the cart and did some testing. Said that everything should work. This was just within the last couple of days. (I had a Canadian tester test it again and it didn’t work).
Bluehost has been corresponding with me on this but no answers from them yet.
I use Bluehost for hosting. Have a totally correct setup according to paypal. Spent alot of time with paypal consultants lately. So now I am waiting for bluehost to investigate further on their end. Did another test purchase with a Canadian tester this evening other than myself and it still doesn’t work 🙁
Hello Sean, I’m really glad you posted this topic. I have had exactly the same problem as you since I started with symbiostock. I made a posting on this forum October 21st in regards to this issue. Thank you to those of you who generously tried to help.
Unfortunately, the issue is still there after much testing. The good news is that some ‘test’ customers can download their images but those test customers that reside (locally and across the country) in Canada can’t. I get the same thing that’s happening to you. Why that is is beyond the scope of my abilities. I have worked hours and hours on this, done the forum thing, phoned paypal, asked Leo a number of times, and am now waiting to hear back from Bluehost to see if they can help.
So, I really hope that someone will help you rectify this problem and hopefully help me!
Good luck with your symbiostock site and you can visit my work in progress at http://www.atlanticastockphoto.com 🙂
Here’s another approach I’d like to try. Is there anyone in Canada that is working with Symbiostock? Is your downloads working for Canadian customers? If so, could we compare settings and such?
That would really be a help!
Thank you Christine for changing the topic. I’m hoping more people might have an answer for me or a suggestion. After all the work I have put into my site (and many of you can relate to that) I’m starting to get very disappointed that this issue doesn’t seem to be able to be resolved.
Simi, We don’t seem to have the same problem but it is really unfortunate that paypal will not work for you with local transactions. I’m hoping that you are not relying on to much on local business as I am 🙁
Thanks for the ideas so far. Still looking for more! Gotta get this site up and running!
I might not have this discussion properly titled. Paypal does indeed work. All transactions go through for the buyer and myself. Unfortunately, the image is not delivered to the buyer. In the cart manager the item is shown in the buyers cart but not in the purchases.
Simi, I did phone paypal and they told me that this problem has nothing to do with them as all the transactions go through. They told me to speak with the developer. In your case does the paypal part of the transaction go through when you try locally?
Thanks Alila and Simi for some ideas. I do have the Symbiostock email and notifications plugin installed and activated. I have tried deactivating wordfence after reading your reply. Two people were able to download images. Martha in the US (thank you Martha!) and a friend in Bermuda.
However, no one locally can download an image or from any of my other testers that I have across Canada. (Four of them). The latest one this evening in Montreal. Paypal goes through but no downloads here in Canada.
I’m very glad that both of you have gotten things to work for you as I can appreciate how frustrating this is after spending weeks on trying to fix it. And thank you Jo for giving me lots of ideas to work on.
So, if anyone has any other suggestions I’m really eager to try something else!
Hello Leo,
I did make you an admin and sent you the email. Spent alot of time trying to fix things but no luck.Thank you very much for your help.
Verena
Hi Jo,
I have tried the Appearance > Customize >SymbioStock Nav Menus > “Separate Search/Account Menu?” a number of times along with lots of other stuff but it just doesn’t seem to make a difference.Any ideas are appreciated.
Verena
Thanks for the replies and the welcomes!
Jo, I did go to the Diana Jo tutorial and got the sandbox transaction to work. I was really happy after all that frustration! A big thank you to Diana Jo for writing the tutorial. I have yet to try it in live mode again.
Christine, yes the test customer did get the registration email okay and quickly. I am using clean theme 2 with the child theme and the Symbiostock theme 2.8.7. I had the same problems when I was using 2.6.5 but the appearance of the site looked pretty good. With 2.8.7 I can’t seem to align my top search menu to the top and the search bar goes across the page 🙁 Worked and worked on that but have to leave it to Leo.
Very happy to have made some progress with paypal!
Verena
