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Hello! As we didn’t receive any communication since the last time we sent you the login details, we now have deleted them for security reasons. If you need them please let us know and we will send them again. The plugin still isn’t working. Regards.
Ok, we will send it.
ThanksHello Robin. Thank you for your reply.
First of all, I want to point out that we’re talking about a paid plugin (Symbiostock Video), and we paid for it as we paid for the other one (Symbiostock Vendors).
Your shop’s product description says ” If you purchase Symbiostock Video prior to testing your system with the diagnostic tool, and your system does not support the video plugin, we will be unable to assist you with troubleshooting.”
Therefore I presume that, if the system does support the video plugin, as in our case, you should be able to assist us with troubleshooting if the plugin isn’t working right!
You also say that “They are all tested thoroughly before release, and thousands of users use all our plugins on a daily basis. That means, if you are experiencing an issue, it is likely unique to your installation”. I don’t know if you’re talking in general about your free plugins (Symbiostock Light and Pro) or about the Symbiostock Video plugin, as we too didn’t experience any issue with the free plugins (Symbiostock Light and Pro). On the contrary, we found they worked so well that we decided to buy the other ones!
If your video plugin isn’t working with us, it doesn’t depend on us but you probably didn’t test it appropriately.
That being said, we tried with a small-sized test video (11,5 MB) and it still doesn’t work.
If it is big trouble for you to help us get it working, you can refund us for the Symbiostock Video we paid for. If necessary we can send you the receipt of the payment.
Thanks
