[duncanParticipant]

WordPress has subsequently advised:
“After one of our teams checked on this issue, they mentioned that the function disable_direct_access(); is being called on something empty for the Symbiostock plugin. You can pass that on to the plugin developer in addition to the code shared before.”

“There is an additional error related to the Imagemagick plugin, but it may be connected to the Symbiostock plugin error. For now, we can leave the Imagemagick plugin off until the Symbiostock plugin error is resolved.”

Any assistance would be greatly appreciated

[duncanParticipant]

This is the response from WordPress technical Support:

If you would like to definitely use the plugin with your WordPress.com site, then we would need more information from the Symzio developers regarding the verification process.

Once their developers can tell exactly what error they are seeing on their end and what kind of whitelisting they need, our developers can then take a look if there is anything we can do on our end. At this moment, we do not know what issue Symzio runs into and cannot know what changes do to on our end.

Also, checking the different plugin setting pages, it seems the plugin might not be best candidate for WordPress.com either.
For example, on this page – https://duncan-brown.org/wp-admin/edit.php?post_type=product&page=manage_ss_settings&tab=system there is the below information:

Imagick is an advanced image manipulation module for PHP and Linux that is used heavily by Symbiostock. Documentation. In the absence of Imagick, Symbiostock will attempt to use the base GD library built into PHP. This provides limited functionality that will only work with JPEG images and requires much more memory.
We do not use ImageMagick image library, so it may mean that the plugin does not run properly or would use too much memory, which may create issues on your site. Of course, we cannot know before everything is working properly, but this is just some information I wanted to share.

You can see oru server environment information here: https://wordpress.com/support/php-environment/

In order to proceed to help you, we need the exact information from Symzio to understand what they are trying to check in order to see that the plugin is installed.

For example, checking the site source code reveals very easily that your site is running Symbiostock Pro.
Though such information could be manipulated, I do not see why anyone would do that, if the plugin is free.

[duncanParticipant]

Could you please provide the http://www.symzio.com IP address for whitelisting

[duncanParticipant]

I host with Worddpress. I have been on with their support and they have advised I reach out with tyhe following information:

DDOS shield has been turned off. Here’s the error message we’re seeing:

The following errors are being reported:

duncan-brown.org [149522289] $ wp php-errors
Warning: fopen(/srv/htdocs/__wp__/wp-content/plugins/woocommerce/woocommerce.php): failed to open stream: No such file or directory in /wordpress/core/5.6.1/wp-includes/functions.php on line 6109
Fatal error: Uncaught Error: Call to a member function disable_direct_access() on null in /srv/htdocs/wp-content/plugins/symbiostock-pro/front-product-page.php:6
Stack trace:
#0 /srv/htdocs/wp-content/plugins/symbiostock-pro/symbiostock-pro.php(84): require_once()
#1 /wordpress/core/5.6.1/wp-includes/class-wp-hook.php(287): ss_go(”)
#2 /wordpress/core/5.6.1/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#3 /wordpress/core/5.6.1/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#4 /wordpress/plugins/woocommerce/4.9.2/includes/class-woocommerce.php(592): do_action(‘woocommerce_ini…’)
#5 /wordpress/core/5.6.1/wp-includes/class-wp-hook.php(287): WooCommerce->init(”)
#6 /wordpress/core/5.6.1/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#7 /wordpress/core/5.6.1/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#8 /wordpress/core/5.6.1/wp-settings.php(557): do_action(‘init’)
#9 phar:///usr/local/bin/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1237): require(‘/wordpress/core…’)
#10 phar:///usr/local/bin/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1158): WP_CLI\Runner->load_wordpress()
#11 phar:///usr/local/bin/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(23): WP_CLI\Runner->start()
#12 phar:///usr/local/bin/wp-cli/vendor/wp-cli/wp-cli/php/bootstrap.php(74): WP_CLI\Bootstrap\LaunchRunner->process(Object(WP_CLI\Bootstrap\BootstrapState))
#13 phar:///usr/local/bin/wp-cli/vendor/wp-cli/wp-cli/php/wp-cli.php(27): WP_CLI\bootstrap()
#14 phar:///usr/local/bin/wp-cli/php/boot-phar.php(11): include(‘phar:///usr/loc…’)
#15 /usr/local/bin/wp-cli(4): include(‘phar:///usr/loc…’)
#16 {main}
thrown in /srv/htdocs/wp-content/plugins/symbiostock-pro/front-product-page.php on line 6

[duncanParticipant]

From Sybiostock I get a message that says:

Symzio has not yet crawled your Symbiostock site. Once your site is ready, apply to become a Symzio contributor.
You can disable this prompt by disabling Symzio in your settings.

I follow this site and fill in the form to be a contributor at : http://www.symzio.com/acc?contapply=1

Key fields are:

Symbiostock website URL:
https://duncan-brown.org/

Site Identity:
…behind every picture, there is a story… (this does get trucated to ‘…behind every picture, ‘)

Tagline:
A catalogue of photographs plus travel blogs, with a short introduction to the photographer and his other business interests.

I agree to the 6 tick boxes and type my name into the Digital Signature Field.

I hit the apply as contributor button. The following is the message I receive:

We were unable to confirm that your website is running Symbiostock Pro. Please ensure the URL is correct and that Symbiostock Pro is activated on your website. If your website is behind a DDOS shield, you may need to add symzio.com to your whitelist.
Your Symzio Account

I have tried changing the site identity is the Theme to a smaller field but it makes no difference.
I have amended the website to all of the following and still get the same message

https://duncan-brown.org/
http://www.duncan-brown.org/
http://www.duncan-brown.org
duncan-brown.org/
duncan-brown.org
http://duncan-brown.org/
http://duncan-brown.org
https://duncan-brown.org

I do not believe there is a DDOS shield
I am at a total loss how to apply

[duncanParticipant]

Did you ever manage to sort this out? I am getting the exact same thing and haven’t a clue where to go from here.

[duncanParticipant]

I am getting exactly the same. On deactivation of Symbiostock the critical issue disappears

PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests.

[duncanParticipant]

I am new to symbio stock and have the pro version.
I am successfully uploading products and am then going editing the product with a “product tags” and “content / description”. The data I am using is contained in .jpg.modd files and does not get pulled across when I upload the product, hence it is a large manual task.

Worse still is when I inspect the media file, the “alt text”, “caption”, and “description” are not pulling any of this data. Instead they are all populated with “file name.jpg – site title”.
Is there any way I can get the “product tags” and “content / description” to update these fields.

Any advice would be gratefully accepted.

[Author]

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