April 26, 2018 at 5:33 pm #32349
Hi, I have just published a new image and surprisingly it appears as “currently out of stock and unavailable”.
I tried to see what was happening by clicking the tab Licenses inside the image admin, but it keeps charging and does not show anything
Here the new image : https://www.illustratoons.com/shop/pattern-composed-crowd-people-blue/
Any ideas on this?
ThanksApril 26, 2018 at 10:40 pm #32351
Did you try to disable Woocommerce Stock management (WooCommerce/ Settings/ Inventory/ uncheck “Enable Stock Management”) ?
Hope it can halp…April 26, 2018 at 10:56 pm #32352
Thanks, I have just checked and it was already uncheckedApril 27, 2018 at 12:41 am #32353
It seems that stock is set to zero instead of “null” for product variations…April 27, 2018 at 4:54 am #32354
Thanks Chrisroll, I’m going to see. This is happening only to my last uploaded image, all the others have no problem with this!April 27, 2018 at 5:10 am #32355
I have just uploaded the same image again via FTP (not via uploader) and everything seems OK now. I sent the first one with problems to the trash.
Thanks everybody.April 27, 2018 at 5:41 am #32356
This is also happening to me. I click edit product, do nothing, click update and the product becomes unavailable. I disabled all plugins including Symbiostock, but not Woocommerce, it is the same. Woocommerce support sent me to this topic :). I will let you know if I get any news.May 3, 2018 at 7:43 pm #32380
RobinKeymasterMay 3, 2018 at 7:50 pm #32385
It seems to be working correctly now. But, let me try via uploader form again to see if it persits 😉
ThanksMay 3, 2018 at 7:58 pm #32386
Certainly linked to the described problem, when I click the “Licenses” tab in any product admin, it keeps charging…
May 3, 2018 at 8:02 pm #32388
I have a clone of my site and I do tests on it. For me it happens only on certain products, not all. I cant see any difference between them.May 3, 2018 at 9:27 pm #32389
With a little help from Woo Support, I have found the issue. It has to do with licenses.In my case, the products take licenses conditioned by certain keywords. At the moment of the upload the product didn’t have the special kw and kept the license from that moment(the licenses were modified after the upload). Now, by hitting edit-update and not having the special kw, it doesn’t find any appropriate license. As soon as I added the special kw, the product became available.
Ronald, as I see from your screenshot, you might have something similar.
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