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  • #34284
    Profile photo of Theresa Sheridan
    Theresa Sheridan
    Participant

    I’ve been having trouble with product-tags on my site for quite some time now, in that they throw a 404 error message all the time. I’ve posted in the WC forum, but have been unable to fix it with their help.

    In doing all the other standard troubleshooting of trying a default theme and deactivating/reactivating plugins, and then talking with my hosting company, they have found that Symbiostock is throwing a fatal error:

    PHP Fatal error: Uncaught Error: Call to a member function disable_direct_access() on null in /flywheel/base/mounts/119861_production/www/wp-content/plugins/symbiostock-pro/front-product-page.php:6

    Can you help me figure out why this is happening and how I might fix it please?

    I am running WP 5.0.3 and WC 3.5.4, PHP 7.1.

    #34295
    Profile photo of Theresa Sheridan
    Theresa Sheridan
    Participant

    Bump please!!!

    #34379
    Profile photo of Robin
    Robin
    Keymaster

    Hi there,

    That is a very weird error. It is not happening on any other page?

    #34383
    Profile photo of Theresa Sheridan
    Theresa Sheridan
    Participant

    It’s not happening on a “page”, according to the web hosting company (Flywheel). They said the error came from the PHP error log, which wouldn’t be specific to any page. The error mentions that a Call to a member function disable_direct_access() on null in the front-product-page.php file that is apart of the “symbiostock-pro” plugin.

    #34385
    Profile photo of Robin
    Robin
    Keymaster

    Hi Theresa,

    It is a part of it, but this function is called on every single page in Symbiostock. This is why it is very strange that this would happen, as it means WordPress is loading that page before loading the actual Symbiostock plugin. There would actually be no way to fix that error given the issue, as this is not actually a Symbiostock issue, despite the error originating from it. It means that this ‘front-product-page.php’ page is loading outside of Symbiostock in WordPress for some reason. Can you disable Symbiostock and try to view your tags to see if it works?

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