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Theresa Sheridan started the topic Customer did not receive email with download links in the forum Using Symbiostock 8 months, 1 week ago
How can I be sure the email with download links was sent out, and how can I regenerate it if it wasn’t?
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Theresa Sheridan replied to the topic Blocking people from sending me messages in this forum [resolved] in the forum Using Symbiostock 2 years, 2 months ago
This is not the only time this has happened here, so I’ll ask again please, how can I block people that have sent me an email and remove my profile photo?
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Theresa Sheridan started the topic Blocking people from sending me messages in this forum [resolved] in the forum Using Symbiostock 2 years, 2 months ago
I get more crap emails from users in this forum than any other I’ve ever been in. I’ve looked for a way to block certain people that have emailed me, and I’ve also looked for a way to completely remove my profile picture, and I can’t find either.
Someone please help me, there are creepy men here emailing me and I want to block them!
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Theresa Sheridan started the topic Blocking people from sending me messages in this forum in the forum Using Symbiostock 2 years, 2 months ago
I get more crap emails from users in this forum than any other I’ve ever been in. I’ve looked for a way to block certain people that have emailed me, and I’ve also looked for a way to completely remove my profile picture, and I can’t find either.
Someone please help me, there are creepy men here emailing me and I want to block them!
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Theresa Sheridan started the topic Symbiostock adding business name to all images [resolved] in the forum General 2 years, 3 months ago
This would really not be a huge issue, except for the fact that I changed my business name a few months ago.
Symbiostock is adding my business name to the ALT tag, the file name, the description and the caption, for every image that I upload.
Is there a way to turn this off by default? Or change it in bulk?
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Theresa Sheridan started the topic Symbiostock adding business name to all images in the forum General 2 years, 3 months ago
This would really not be a huge issue, except for the fact that I changed my business name a few months ago.
Symbiostock is adding my business name to the ALT tag, the file name, the description and the caption, for every image that I upload.
Is there a way to turn this off by default? Or change it in bulk?
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Theresa Sheridan replied to the topic PHP Fatal Error in symbiostock in the forum Using Symbiostock 2 years, 6 months ago
It’s not happening on a “page”, according to the web hosting company (Flywheel). They said the error came from the PHP error log, which wouldn’t be specific to any page. The error mentions that a Call to a member function disable_direct_access() on null in the front-product-page.php file that is apart of the “symbiostock-pro” plugin.
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Theresa Sheridan replied to the topic PHP Fatal Error in symbiostock in the forum Using Symbiostock 2 years, 6 months ago
Bump please!!!
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Theresa Sheridan started the topic PHP Fatal Error in symbiostock [resolved] in the forum Using Symbiostock 2 years, 6 months ago
I’ve been having trouble with product-tags on my site for quite some time now, in that they throw a 404 error message all the time. I’ve posted in the WC forum, but have been unable to fix it with their help.
In doing all the other standard troubleshooting of trying a default theme and deactivating/reactivating plugins, and then talking with my…[Read more]
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Theresa Sheridan started the topic PHP Fatal Error in symbiostock in the forum Using Symbiostock 2 years, 6 months ago
I’ve been having trouble with product-tags on my site for quite some time now, in that they throw a 404 error message all the time. I’ve posted in the WC forum, but have been unable to fix it with their help.
In doing all the other standard troubleshooting of trying a default theme and deactivating/reactivating plugins, and then talking with my…[Read more]
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Theresa Sheridan replied to the topic Download links not working in the forum Using Symbiostock 2 years, 6 months ago
I think I’ve fixed it now. I decided to do a test order, just to be sure. I went to look at the order in the WC orders page, and saw that it was processing, and then I saw the notice at the top of the page to never manually mark the orders complete as that may result in download links that may not work. That is what happened in this case. Her…[Read more]
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Theresa Sheridan replied to the topic Download links not working in the forum Using Symbiostock 2 years, 7 months ago
So I checked with my hosting company and they looked at the database records.
They found that whatever is generating the download links – which is Symbiostock – is creating the temp URL. Here are links to a couple of screen shots.
This next link shows what you see if you try to edit a record so you can view the…[Read more]
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Theresa Sheridan replied to the topic Download links not working in the forum Using Symbiostock 2 years, 7 months ago
Thank you, it’s work in progress 🙂
My site is on an NGNIX server, so no .htaccess file. Guess I’ll have to message them and ask them if they can help me.
Thank you, can we leave this thread open for now please?
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Theresa Sheridan replied to the topic Download links not working in the forum Using Symbiostock 2 years, 7 months ago
Yes, permalinks have been resaved and I’ve changed the URL everywhere that I can think of, both WordPress, WooCommerce and all the other settings, including the processing string.
I am using PHP 7.1 and WC 3.5.4.
Of course it says that it may “experience bugs or quirks”, but it’s worked when I tested it in the past. And I can’t really run old…[Read more] -
Theresa Sheridan started the topic Download links not working [resolved] in the forum Using Symbiostock 2 years, 7 months ago
I received an email from a customer this morning informing me that the download links aren’t working.
I had her forward me her email, and when I click the link, it initially tried to go here >…[Read more]
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Theresa Sheridan started the topic Download links not working in the forum Using Symbiostock 2 years, 7 months ago
I received an email from a customer this morning informing me that the download links aren’t working.
I had her forward me her email, and when I click the link, it initially tried to go here >…[Read more]
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Theresa Sheridan replied to the topic Customer didn't receive download email & PHP 7.2 in the forum Using Symbiostock 2 years, 7 months ago
Oh, thank you, I did just change the URL of my website and there are about a million different places where I have to change everything. The IPN was one of them, even though I had changed everything else on PayPal. Thanks so much, I’m sure that was it, as this has worked in the past with other orders on my site.
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Theresa Sheridan started the topic Customer didn't receive download email & PHP 7.2 [resolved] in the forum Using Symbiostock 2 years, 7 months ago
I received order and payment notification, but the order was on payment hold even though it was paid with PayPal. I had to mark it complete in order for her to get the download email.
Why was an order on hold for payment with PayPal? Am I going to have to mark all my orders complete for the processing to finish, I thought the processor was doing…[Read more]
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Theresa Sheridan started the topic Customer didn't receive download email & PHP 7.2 in the forum Using Symbiostock 2 years, 7 months ago
I received order and payment notification, but the order was on payment hold even though it was paid with PayPal. I had to mark it complete in order for her to get the download email.
Why was an order on hold for payment with PayPal? Am I going to have to mark all my orders complete for the processing to finish, I thought the processor was doing…[Read more]
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Theresa Sheridan replied to the topic Remove a license type from a particular image [resolved] in the forum Symbiostock Support 2 years, 8 months ago
But it is still showing the largest license available in the drop down selections for those items, and it is allowing me to add it to the cart. How do I remove that?
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