Viewing 15 posts - 1 through 15 (of 19 total)
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  • #26545
    Profile photo of Stephane
    Stephane
    Participant

    Hello  there,

    I purchased the video plugins, however once uploaded I get this error message:

    <span style=”color: #444444; font-family: ‘Open Sans’, sans-serif; font-size: 13px; line-height: 18.2px;”> </span><span style=”color: #444444; font-family: ‘Open Sans’, sans-serif; font-size: 13px; line-height: 18.2px;”>Failed to create video preview for product</span><span style=”color: #444444; font-family: ‘Open Sans’, sans-serif; font-size: 13px; line-height: 18.2px;”> </span>

    I tried with different format such as mp4, mov etc..

    Does anyone know the reason?

    Thanks

    #26546
    Profile photo of Stephane
    Stephane
    Participant

    this is the exact error message:
    ‘Failed to create video preview for product’

    #26549
    Profile photo of Robin
    Robin
    Keymaster

    Hi there – PM me your login information and I’ll try to take a look.

    It is certainly a server issue, just need to figure out what kind of server issue.

    #26562
    Profile photo of Stephane
    Stephane
    Participant

    Thank you Robin, I sent you all the info

    #26577
    Profile photo of Stephane
    Stephane
    Participant
    #26590
    Profile photo of alistair
    Alistair
    Participant

    Hello

    I am having the same issue, is there a solution to this?

    Thanks

    #26591
    Profile photo of Robin
    Robin
    Keymaster

    Are you on a shared hosting account? If so, contact your host to confirm that they support ffmpeg video conversions and are providing sufficient memory and CPU for it. You cannot process videos on most shared accounts that do not have high memory provisions.

    This is explained on the plugin page.

    #26592
    Profile photo of alistair
    Alistair
    Participant

    We are on a dedicated server at Hetzner in Germany. It’s one of their managed servers. I called the ISP with the query and they sent me to a page that provided all info on the service as standard. In Imageick I see mpeg is supported, but did not see ffmpeg. I can ask for it to be enabled if you can provide some specific instructions?
    <table style=”border-collapse: collapse; border: 0px; width: 934px; box-shadow: #cccccc 1px 2px 3px; margin: 1em auto; color: #222222; font-family: sans-serif;”>
    <tbody>
    <tr class=”h” style=”background-color: #9999cc; font-weight: bold;”>
    <th style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; text-align: center !important;”>imagick module</th>
    <th style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; text-align: center !important;”>enabled</th>
    </tr>
    <tr>
    <td class=”e” style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; background-color: #ccccff; width: 300px; font-weight: bold;”>imagick module version</td>
    <td class=”v” style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; background-color: #dddddd; max-width: 300px; overflow-x: auto;”>3.1.2</td>
    </tr>
    <tr>
    <td class=”e” style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; background-color: #ccccff; width: 300px; font-weight: bold;”>imagick classes</td>
    <td class=”v” style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; background-color: #dddddd; max-width: 300px; overflow-x: auto;”>Imagick, ImagickDraw, ImagickPixel, ImagickPixelIterator</td>
    </tr>
    <tr>
    <td class=”e” style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; background-color: #ccccff; width: 300px; font-weight: bold;”>ImageMagick version</td>
    <td class=”v” style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; background-color: #dddddd; max-width: 300px; overflow-x: auto;”>ImageMagick 6.7.7-10 2016-04-06 Q16 http://www.imagemagick.org</td&gt;
    </tr>
    <tr>
    <td class=”e” style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; background-color: #ccccff; width: 300px; font-weight: bold;”>ImageMagick copyright</td>
    <td class=”v” style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; background-color: #dddddd; max-width: 300px; overflow-x: auto;”>Copyright (C) 1999-2012 ImageMagick Studio LLC</td>
    </tr>
    <tr>
    <td class=”e” style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; background-color: #ccccff; width: 300px; font-weight: bold;”>ImageMagick release date</td>
    <td class=”v” style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; background-color: #dddddd; max-width: 300px; overflow-x: auto;”>2016-04-06</td>
    </tr>
    <tr>
    <td class=”e” style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; background-color: #ccccff; width: 300px; font-weight: bold;”>ImageMagick number of supported formats:</td>
    <td class=”v” style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; background-color: #dddddd; max-width: 300px; overflow-x: auto;”>213</td>
    </tr>
    <tr>
    <td class=”e” style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; background-color: #ccccff; width: 300px; font-weight: bold;”>ImageMagick supported formats</td>
    <td class=”v” style=”border: 1px solid #666666; font-size: 12px; vertical-align: baseline; padding: 4px 5px; background-color: #dddddd; max-width: 300px; overflow-x: auto;”>3FR, A, AAI, AI, ART, ARW, AVI, AVS, B, BGR, BGRA, BIE, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FITS, FRACTAL, FTS, G, G3, GIF, GIF87, GRADIENT, GRAY, GROUP4, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, ICB, ICO, ICON, INFO, INLINE, IPL, ISOBRL, J2C, J2K, JBG, JBIG, JNG, JP2, JPC, JPEG, JPG, JPX, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MAT, MATTE, MEF, MIFF, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG24, PNG32, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, R, RADIAL-GRADIENT, RAF, RAS, RGB, RGBA, RGBO, RLA, RLE, SCR, SCT, SFW, SGI, SHTML, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UIL, UYVY, VDA, VICAR, VID, VIFF, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YCbCr, YCbCrA, YUV</td>
    </tr>
    </tbody>
    </table>

    #26593
    Profile photo of alistair
    Alistair
    Participant

    In preview that table looked just fine . . . see it’s stripped out now and just provides the code.

    #26596
    Profile photo of Robin
    Robin
    Keymaster

    If you’re on a dedicated server there should be no issue at all. Can you PM me your WP login info as well as SSH access to your server?

    Thanks.

    #26608
    Profile photo of Robin
    Robin
    Keymaster

    So the issue was Alistair is running on a 32bit version of Linux and the ffmpeg that bundles with Symbiostock Video is 64 bit. We’ll add a failsafe for this now.

    #36563
    Profile photo of cs
    cs
    Participant

    I’m seeing this “Failed to create video preview for product” issue on an Amazon Lightsail WordPress instance with these specs:

    Virtual Server (Linux)
    512 MB Memory
    1 Core Processor
    20 GB SSD Disk
    1TB Transfer

    I think I saw that you recommend using Lightsail. Are there any setting changes that you know need to be done before the server can handle the processing of video files?

    Building TheMillStock.com

    #36564
    Profile photo of Stephane
    Stephane
    Participant

    Do you have any stock video website using the plugin?
    I would like to see examples of some of your clients using it.

    Do you know how much is the price to use Amazon Lighsail?

    #36565
    Profile photo of cs
    cs
    Participant

    No, I’m building my own site using Symbiostock and it’s still in dev.

    The virtual server with the specs I posted above is $3.50/month https://aws.amazon.com/lightsail/pricing/

    Building TheMillStock.com

    #36566
    Profile photo of Stephane
    Stephane
    Participant

    Ohh I thought you were part of the SymbioStock team.

    In my case, I have about 2TB of stock videos to sell, therefore the Amazon Lighsail might be extremely expensive.

    Good luck with your site 😉

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