downloads as 0mb???

[lukeParticipant]

My images are downloading at 0mb

 

has anyone else had this problem, or know how I can resolve it please?

 

Thanks

[RobinKeymaster]

Hi Luke – I just ran multiple tests on the latest version of Symbiostock and have had no issues. It must have something to do with your server. You can submit a support request if you want it diagnosed by us, or post more details here if you want help from the community.

[lukeParticipant]

Hello,

 

I have tried enabling the default wordpress theme and the issue still persists. My server hosts have also had a look and there are no server issuse showing. Any chance you could take a look if I give you admin access?

 

Thanks

Luke

[stevehParticipant]

Hi Luke

Are the files you have uploaded (in the ss_media folder) properly structured JPEGs? Can you download a full size image (as I’m assuming that there is no resizing or processing of those files before they are downloaded?) Is it just the smaller ones that are 0mb? I think that WooCommerce creates the required file size on the fly when it is bought – I can’t see any sign of the various sizes sitting on my server ready for download.

Steve

My stock site
Symzio agency

[lukeParticipant]

Hello,

 

I tired ticking the box that says ‘<label for=”term_meta[ss_license_output_vector]”>Sell unaltered'</label> the file downloaded perfectly.

So it must be to do with when woo commerce resizes it on download. I am using Version 2.4.6

 

Thanks

Luke

[stevehParticipant]

My site is at 2.4.6 as well. So the issue appears to be that resize function in WooCommerce. I just bought a file from my own site to make sure it was working – no issues at all.

What are you trying to resize it to?

Steve

My stock site
Symzio agency

[lukeParticipant]

Oh, that’s strange.

I set 3 sizes, these are:

Personal Use – Small (939 x 638)

Personal Use – Medium (1716 x 1165)

Personal Use – Large (3917 x 2660)

 

But I am not sure if that would be right, as some images may vary in original sizes. Should I just have the largest sides size?

 

Thanks

Luke

[stevehParticipant]

When I look at my license section in the Symbiostock menu, I have set both width and length of my medium JPEG as 1000. This then makes sure that both horizontal and vertical shots have a max size of 1000. The other dimension just depends on the size of the original image. Is that what you have done?

My stock site
Symzio agency

[lukeParticipant]

Oh, maybe that’s where I went wrong.

 

I entered the dimensions above (one in each box)

 

so for small I should put 939 in both boxes not the size the image should be?

[stevehParticipant]

I think you are setting the max dimension of the longest edge. So if you want 939 as the max dimension (although 1000 is a nicer number), then you put that in both boxes.

Steve

My stock site
Symzio agency

[RobinKeymaster]

Good work guys – looks like you have successfully diagnosed the issue. If you enter a non-number in that field (such as 443×334), you’re going to get real weird results.

You should put:

939 as maximum width

638 as maximum height

Then everything should work.

[lukeParticipant]

Hello, I did not put a non-number in the field.

 

I put:

<span style=”color: #272727; font-family: ‘Open Sans’, sans-serif; font-size: 14px; line-height: 28.7999992370605px; background-color: #fbfbfb;”>939 as maximum width</span>

<span style=”color: #272727; font-family: ‘Open Sans’, sans-serif; font-size: 14px; line-height: 28.7999992370605px; background-color: #fbfbfb;”>638 as maximum height</span>

 

I then tried putting 1000 in each box and its still not working.

 

If I tick the box saying ‘Sell unaltered’ it downloads perfect.

 

Any ideas?

 

Thanks

Luke

 

[RobinKeymaster]

Always specify if you are using GD and not Imagick when it comes to these sorts of bugs. Regardless, I looked into it and have released a really minor fix for PHP 5.4 + GD. They changed the syntax of one function for no apparently logical reason.

[Author]

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