I’m creating new licenses – I want one special one for ONE product only – a physical book for sale and delivery. It is not a raster file. I have created the license and called it “My License”. I try to edit it and state in the edit that it is a physical product. I set the price of £10 say. I save it and then try to apply that license to the single book product. I save/update the media/product.
I do that but when it appears on the site it insists on showing a whole bunch of size options for immediate download (I assume?) delivery. I clearly don’t need any of that, so back to the product and cklick “Licenses”. The only logical (but it doesn’t work) option to remove these unwanted options seems to be from “Default form values” choose “My license” and then below that “Add variation”, within which is the option “Delete all variations”. I do that as there is no other option of deleting these unwanted price options, and save.
The product STILL shows all the unwanted options and the £10 price I set for that license shows £5.99 under “My license” in the list.
I confess that although a patient man, who spends hours and hours trying to sort these issues myself before posting on this forum, I am finding Symbiostock the most unintuitive un-user-friendly software I have ever used. I’m no expert but I have been using websites for well over 20 years (but not WordPress until now). I’m frankly finding this much more trouble than its worth and certainly could not give any kind of review you want to read.
I’m sorry to put this for all to see Robin, but if you want to make it impossible for anyone to contact you without a $50 “Support ticket”, or wait sometimes days and days for a reply by posting on a forum – or wait and get no reply at all, as has happened – then that’s the natural result. The fact that the license feature would not work at all until an update was done (I only bought it a month ago) is not my fault. Now it does at least allow it to be opened but the Documentation is inadequate to answer the above and I’ve ploughed through all the license stuff again and again.
I’m about fed-up with Symbiostock Robin – I’m trying to run a business here and have wasted days and days on this. I really think you need to have a serious look at the product and the documentation support situation as right now it seems to me unfit for purpose. If the easiest option for you is to give me a refund I’ll gladly accept, write off weeks of wasted effort and start again with something else. If not then please urgently address these issues so I can do my work. I’m pretty annoyed, as you will realise. Over to you