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Perfect that worked… thank you!
okay, I’m slowly figuring this stuff out. To remove the black background from the transparent PNG thumbnails I had to upload an Alternate JPEG to each product which solves the problem for the products I have already uploaded.
Can this be done automatically? in the documentation, it says I can upload an EPS and JPG and as long as they have the same name it will automatically use the JPG as the thumbnail. It appears that this does not work for different file formats.
I uploaded a transparent PNG file (this is my source downloadable product), I also upload a JPG version of the same image using the same name the only diff was the file extension. However, when I processed the file it simply created two separate products.
I then tried uploading the PNG version again, this time with a JPG image that also included “_ssalt_” to the beginning of the file name. This produced the following error: “Error(s): Failed to process file: _ssalt_ATS_Blue.jpg. Alternate file is not JPEG, or original product does not exist.”
Any help would be appreciated, the documentation is not very clear on this. Here is what I’d like to know:
– Can you bulk upload a transparent PNG image and their associated JPG version that can be used as the thumbnail?Looks like the video is displaying on the details page now… it must take some time to process the video.
