[trentnixonParticipant]

HI,

I updated to the new version, and have been out of a job for the past week or so.

I returned to find that the issue is still present, new customers are still getting 404’s when trying to download the zip files, even after I have re-processed the order.

the new DIR is after update is now ‘/wp-content/uploads/_ssdl/’

This dir is empty on the server, even after processing orders.

what options do i have to fix this? it was working temporarily before the update, now not at all.

[trentnixonParticipant]

I used the migration tool back when the updates were released,  am now running Lite and Pro and everything is working fine outside of this issue.

I have changed the media location on upgrade back to ‘/path/to/dir/ss_media/’ from the default ‘/path/to/dir/wp-content/uploads/ss_media/’. I was also running the latest version of WC, which i have not downgraded back to 5.5

The download links that are sent to customers work for about 24 hours before returning a 404. Within that 24 hours, the links return the download dialogue and the zip files are available, however after this period the links  forward onto the missing zip file in a temp folder as so.

http://trentnixon.com/wp-content/uploads/_sz/temp/TrentNixonPhotography-57914.zip

I am not sure if this is also related, but i am unable to create an order in the backend to test this on a fake order, the processing option times out and cancels any order created via the “add new” in WC.

Any help would be great.

Cheers

 

 

 

 

 

 

 

[trentnixonParticipant]

Hi Robin,

This is the case, and the system is producing a link and emailing it.

However the linked .zip file is always to a /temp/ file that is no longer there when the user clicks on the download link.

I would be happy to provide examples in a PM

T

[Author]

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