[Samuel MorganParticipant]

Update :
doesn’t work:
Shop Single Image Size (WxH)
3000 x 3000

works:
Shop Single Image Size (WxH)
900 x 900

[Samuel MorganParticipant]

I have reset themes and debugged plugins

WooCommerce 2.5.5 does not work because I can’t activate it without the downgraded symbiostock,
same applies to WooCommerce 3.4.4

[Samuel MorganParticipant]

WooCommerce 2.5.5 does not work

Where do I download the old Symbiostock pro Plugin? my download link has expired.

I’m also using BlueHost

[Samuel MorganParticipant]

I agreed, This is why I tested a reduced sized file 56kb, this didn’t work.

So I know it isn’t to do with processing power.

It must be a settings issue, a configuration, maybe some metadata conflict.

I will downgrade WooCommerce and test again.

[Samuel MorganParticipant]

Thanks robin for the response, after some testing,

I have noticed some images work and some don’t, if an image works in the FTP protocol it also works in the media upload and vice versa, it is not a corruption issue.

I have only managed to get 1 PNG to be processed.1.3kb
My jpg’s varying from 1mb – 10mb, RGB, 8-bit don’t work.

I uploaded the PNG twice, the second time it didn’t work. Then 5 mins later it worked

My theory is that it’s connected with the watermark and the thumbnail settings, and the processing power is ‘weak’. Although this doesn’t make sense as the settings haven’t changed in a year.

Shop Catalog Image Size (WxH)
300 x 300
Shop Single Image Size (WxH)
3000 x 3000
Shop Thumbnail Image Size (WxH)
200 x 200

Testing a compressed JPG file to 56kb didn’t work
Testing a compressed PNG file didn’t work.

png ( file that works)
https://filebin.net/b0cxilmuwbgg4uzm/0e4ce03644fa2b0920daad350254bee4.png?t=83lh59uz
jpg ( an example of the files i want to work)
https://filebin.net/o5r6jnttr106uph8/2018_playlist_cover.jpg?t=4nqm3f7j

if JPG works for you, then it must be either my settings/plugins, any advice would be appreciated

This problem has only occurred after updating symbiostock pro and WooCommerce, one solution is to roll back the update, but that seems counter-intuitive.

Thanks
Sam

[Samuel MorganParticipant]

When I manually upload through the media browser it shows the product image.

The problem only occurs when I load images onto the ftp folder.

[Samuel MorganParticipant]

Hi Chris
Thanks for the reply.
I have already installed both plugins and they haven’t been able to apply alt test to them.
The work around i have found which i’m trying to avoid is uploading it onto media browser then editing it.

Thanks sam

[Samuel MorganParticipant]

https://ibb.co/Js9R48m

[Samuel MorganParticipant]

I have found out you can edit each image with stock management ticked, to only have 1 available. or tick the sold individually box ticked. now , is thier a way that every image i upload automatically has this option ticked?

[Samuel MorganParticipant]

fixed: i was doing the licencing wrong

[Author]

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