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I’m using the following SMTP Email plugin:
https://wordpress.org/plugins/wp-mail-smtp/
However, it has all of a sudden stopped working. I have the exact same plugin with the exact same credentials working just fine on other hosts that I have. Therefor, the problem must be on Symbiostock’s end. Can you please resolve this problem, so my customers can receive their order emails?
Will look into it Angie, thanks for letting us know.
Hi Angie – I went into settings > email and was able to successfully send a test email. I have also tested emails being sent without that plugin installed and they work fine. Are you able to send yourself a test email?
And if you have altered the settings so that it uses the local PHP mail function because the SMTP credentials are not working, please PM me your credentials so that I can test them directly on my end.
I have also tested it on my end using SMTP credentials for a third party provider and it works fine on port 25 with and without TLS. It is possible that if you are using a non-standard port this is not getting through our firewall.
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