August 17, 2015 at 12:56 pm #23746
finally got around to making a start on Symbiostock Express theme and so far I can’t find any way for metadata which has been entered beforehand in Photoshop to display with images.
I have tried numerous ways, uploading images via Filezilla from pc to the ss media/new folder on my host server, copying images already on my host server from an old theme folder to ss media/new folder and uploading (albeit smaller files from pc) via the add image function directly into Symbiostock.
I have played with the metadata settings in symbiostock leaving as default, tried different settings on individual images etc but nothing seems to work. Somewhere along the line metadata is being stripped.
Do you have any idea what could be causing this as I have hundreds of images with titles, descriptions and keywords which I really don’t want to be working on again. Bizarrely when I tried the trial some time ago as far as I can remember metadata was indeed imported.
Kind Regards, AntonyAugust 17, 2015 at 2:12 pm #23747
Send me your login information privately and I will take a look. I’ve not encountered any issues like this before, so I can only assume there is something special about the way metadata is stored in your images.
Also, please ensure that you are using WooCommerce 2.3.X and not the latest version as the latest version may include either bugs or changes that have not yet been rectified. Therefore, we are going to be explicitly declaring what version of WooCommerce Symbiostock is stable with from now on.August 17, 2015 at 2:37 pm #23748
Forwarded the relevant info.
I generally use the file info method to store the metadata such as copyright notice, title, description, keywords etc.
Hope this helps. ThanksAugust 17, 2015 at 3:02 pm #23749
Thanks for the info. I successfully uploaded the file to my test site and all the data was successfully imported. This means it is unique to your install/server and not a problem with your image metadata. So the next thing to do is for me to log into your admin to find out why your server is not processing the data properly. My guess is that shell_exec is not enabled, or some other restriction that is preventing the file from being opened for metadata reading.August 17, 2015 at 3:17 pm #23750
Good to know it works for you and we are narrowing down the root cause of this.
Forwarded relevant info.August 17, 2015 at 3:22 pm #23751
Hey Antony – okay, so this is the problem (and it sometimes happens with certain shared hosts).
They have disabled use of the shell_exec command. When I disable the error prevention, you get this error:
shell_exec() has been disabled for security reasons
In order to fix this, you will have to contact your host and get them to enable it. If they can’t do that, let me know, and I’ll see if there’s something else we can do.December 24, 2015 at 6:42 pm #25046
Hope you don’t mind me joining in, here’s an excerpt of what my host says about this:
“<span style=”color: #000000; font-family: Verdana; font-size: small;”>as we are a shared hosting service we cannot enable shell_exec. You will need to talk to the creators of the software you are using for a workaround…</span>
<span style=”color: #000000; font-family: Verdana; font-size: small;”>please let the developer know that we apply a custom patch to our php builds, that allow some functionality to commands such as shell_exec().
Functions that can be used:
This patch limits or corrects the behavior of these functions:
We are sorry for the inconvenience.”</span>
Please advise if what I need to do next. Thanks.December 24, 2015 at 8:59 pm #25047December 27, 2015 at 9:57 am #25063
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