January 1, 2016 at 6:56 am #25207
I got this message when I tried to submit my application. Please help?
<span style=”font-family: ‘Open Sans’, sans-serif; font-size: 14px; line-height: 20px; background-color: #ffff00;”>We were unable to confirm that your website is running Symbiostock 2.1+. Please ensure the URL is correct and that Symbiostock is activated on your website.</span>
here’s my URL: http://www.honeycloverzstudio.com/January 1, 2016 at 7:25 am #25208
Hey there –
I just did a quick check and see that an error is showing when Symzio tries to access your site:
Request unsuccessful. Incapsula incident ID: 305000570239970535-273109084812673940
Doing a search yields that this appears to be a CDN ‘DDoS and other attacking preventing system’.
You may have to disable this mechanism they have or add Symzio to your whitelist.
Do you know if you are running through Incapsula or is it your web host?January 1, 2016 at 7:48 am #25210
A lot of people appear to be encountering this issue with Incapsula – I don’t even know what it is. I’m assuming it’s a CDN of sorts:
Request unsuccessful. Incapsula incident ID: 136001140084452544-36525608779908899
— Matthew Landauer (@matthewlandauer) March 11, 2015
Their answers seem to be ‘add the host to your whitelist’.January 1, 2016 at 8:38 am #25213
Im using Bluehost with Sitelock as add-on..
so after “playing around”..i finally managed to temporary switch off sitelock through sitelock dashboard setting and choose temporarily bypass sitelock’s network..
thank you for your help:)..im really new to this owning website thing..:)January 1, 2016 at 8:59 am #25214
No worries at all – thanks to you letting me know about this, I’ve added a permanent note to the Symzio notice so if a future applicant gets the same issue, it will let them know that they should disable a site lock.
However, just so you know, Symzio is going to need to connect to your site over and over – it’s a base mechanism. So if you can’t add it to a white list, it would be better to just disable that sitelock permanently.January 1, 2016 at 9:02 am #25215January 1, 2016 at 1:20 pm #25216
Thank you for the approval, happy to be here…so much to learn:)February 23, 2016 at 8:27 pm #25848
I have tried to apply to Symzio but seem to face the same issue as Honey Cloverz. I am on Bluehost as well and have attempted to temporarily bypass Sitelock’s network. But no luck, the following message still appear.
<span style=”font-family: ‘Open Sans’, sans-serif; font-size: 14px; line-height: 13.3333px; background-color: #ffff00;”>We were unable to confirm that your website is running Symbiostock 2.1+. Please ensure the URL is correct and that Symbiostock is activated on your website. If your website is behind a DDOS shield, you may need to add symzio.com to your whitelist.</span>
Would you be able to advise how I can add symzio.com to the whitelist, please? Appreciate your help. Thank you.
My playground at www.thamkc.comFebruary 23, 2016 at 9:27 pm #25850February 23, 2016 at 9:38 pm #25851February 23, 2016 at 9:44 pm #25852
Hi Robin – I think I know the reason now and I was successful after amending my site address. Need to put in the full address i.e. “http://” as well. I merely inputed www. thamkc.com (without the http://)and it did not work. Thanks and look forward to the approval.
My playground at www.thamkc.comFebruary 23, 2016 at 10:24 pm #25853February 23, 2016 at 10:33 pm #25854
Thanks very much Robin.
My playground at www.thamkc.com
You must be logged in to reply to this topic.