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  • #30121
    Profile photo of Michel
    Michel
    Participant

    Dear Robin,

     

    we sell images of several artists and need to track the source (copyright) in order to forward their provision. (Would be a nice feature if you offer that as a feature) So far we used the article numbers and added an abbreviation of each artists. Now we startet to add more images and cannot find the article numbers anymore in the product page although it appears in the overview

    http://prntscr.com/frx58c

    Can you let me know is this an option, has change in the current release …or?

    Alternativly is there a way to manage the sources of the images in order to refund them easily?

     

     

    #30124
    Profile photo of Robin
    Robin
    Keymaster

    Hi Michel – you need to find out what meta the “article number” is and manually add this to the product page as a hook if it is not showing. I’m not sure why it was showing before and isn’t now, but there may be some changes in the way Express displays information in that regard.

    #30129
    Profile photo of Michel
    Michel
    Participant

    Don’t get me wrong, but I think I didn’t explain it correctly. Are you talking about the product page within the backend or frontend?

    We see the article number (backend) when opening the overview (all media) but cannot find the edit field to adjust it (product view backend). If it is still correct that I have to add it manually, that would mean I need to add code to the function of you plugin? Where would this be found?

     

    #30133
    Profile photo of Robin
    Robin
    Keymaster

    Oh, okay – so you’re only talking about backend. In this case this is a woocommerce issue, not a Symbiostock issue. Just find out exactly what that field is called (SKU, maybe?) and do a search on google for editing this in WooCommerce and you should find a solution.

    #30939
    Profile photo of Michel
    Michel
    Participant

    Ok, yes. It is SKU. It is show as attached above in the overview but doesn’t show in Symbiostock’s product /media page (backend) Thus I thought you turned of this field. I am still searching but cannot find a reason why it disappeared….

    #30940
    Profile photo of Michel
    Michel
    Participant

    I swear I disable all plugins even Symbiostock and woocommerce and restarted all plugins, removed W3Total Cache a.s.o. but there is no option to see the SKU in the media page. Is there any idea why this happens? Since Symbiostock vendor isn’t available I need the SKU to find out the artists that owns the picture…
    http://prntscr.com/fx3f9s
    I am stuck.

    #30943
    Profile photo of Robin
    Robin
    Keymaster

    Hi Michel – this is a WooCommerce issue – I am guessing that with the new version of WooCommerce they have disabled SKU editing for variable products. Can you do a search for this and confirm?

    It is possible you can use some other text field for now to identify media to the author.

    #31094
    Profile photo of Michel
    Michel
    Participant

    Robin, I was in touch with WooCommerce’s senior developer. They told me they never heard of a missing SKU.
    We disabled Symbiostock a yes, SKU was there. http://prntscr.com/fy35pg
    When I activate symbiostock lite, nothing happens and woocommerce uses its standard backend.
    Symbiostock pro changes the backend fro product to media type, reduces the tabs and actually disables the inventory system.

    I even installed woocommerce once again, not better.
    What can I do?

    #31102
    Profile photo of Robin
    Robin
    Keymaster

    Let me take a look for you – thanks for bringing this up.

    #31103
    Profile photo of Robin
    Robin
    Keymaster

    Hi Michel – a new version of Symbiostock Pro has been released in order to allow for SKU editing via the Inventory tab. Just update and it should be there.

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