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  • #25966
    Profile photo of ragvani
    Raghavendra
    Participant

    Hi,

     

    When customer pay for the image, download link is not created and email also not sending to the customer mail address. What should be the problem? Can anybody please help me. TIA

    #25989
    Profile photo of ragvani
    Raghavendra
    Participant

    Hi, if customer downloaded the image, he is not getting any mails and also he not getting the image download link. My website is http://shinestock.com .can anybody help me, whats the problem.

    #25991
    Profile photo of George Sheldon
    George Sheldon
    Participant

    Rahavendra,

    I am not sure I understand your issue: if the customer downloaded the image, what e-mail are you looking for? How did the customer get the downloaded image if the customer did not get an e-mail with the download link?

     

    George

    #25993
    Profile photo of ragvani
    Raghavendra
    Participant

    Nope Sir, actually, after money deducted from his PayPal account, he is not get any info about how to download the image, I guess, he supposed to get an mail with the download link of that image which he purchesed. What is the procedure the customer get the image?

    #25994
    Profile photo of George Sheldon
    George Sheldon
    Participant

    Rahavendra:

    Have your check his email account, especially if he has a spam filter. It could be in the junk mail folder.

    You can test your setup easily. Go to Woocommerce and setup a coupon for $1.99 (or whatever). Then process an order to yourself – and apply the coupon. The e-mail address you type in your order is where the emails will be sent. With your test coupon, you will be able to see that the e-mails are being sent (and what they look like).

     

    George

    #25996
    Profile photo of ragvani
    Raghavendra
    Participant

    Thank you for helping me .Nope he’s not got the mail, he check the all the folder. Meanwhile I am also changed the very small image price to $0. I personally downloaded the image, but I haven’t got any mails. My website : http://shinestock.com. It will be great help, if you check my site.

    #25997
    Profile photo of amazeindesign
    amazeindesign
    Participant

    We have the same topic like this before in this forum http://www.symbiostock.org/forums/topic/about-checkout-page/. I got this problem when I used yahoo mail in my woocommerce and symbiostock settings. Try to use other mail like gmail and test download your file if you can receive download link.

    #25998
    Profile photo of George Sheldon
    George Sheldon
    Participant

    Raghavendra:

    I just placed an order, and all went as expected but I did not get an e-mail (yet). I get mine instantly from my server. Have you checked with your server provider to make sure they have email services turned on and working?

    George

     

     

    #26003
    Profile photo of Robin
    Robin
    Keymaster

    Also be aware that this has nothing to do with Symbiostock – this is 100% controlled by WooCommerce.

    #26043
    Profile photo of ragvani
    Raghavendra
    Participant

    Thanks all for your help. I have installed “Postman SMTP” and SendGrid plugins. Now I am able to get mails and buyer also getting mails with download links. Thank you

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