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Ive deleted all the default licenses.
Ive created a licnese and applied it globally. To test it I tried making it free, and 0.01c.
No matter what I do it says the item is out of stock when that license is selected….I get this message.
Sorry, this product is unavailable. Please choose a different combination.
What am I doing wrong? Its a digital image and I want to sell it unlimited times?
Make sure the filters are auto-applying the license to the proper images. It is likely it is not being applied because the filter is not configured properly. I suggest creating another test site, installing Symbiostock on it and compare one of the default licenses to your new license and ensure that the filters are applied correctly.
I have a similar problem. I have created a new license and tried to apply it to already published products based on a certain keyword. The new license does not show.
I found more on this issue: I deleted the standard licenses, I made new ones(with new prices) and the old products have the old prices from the deleted licenses. The new licenses prices don’t apply(of course, I have checked the option with “update…”), . For new products it is ok. What should I do?
I have the same problem, has anyone resolve this problem already?
Hi there – as long as the licenses are filtering correctly and you have the processor running on a minute by minute basis these issues should not occur. If you’ve tried your best and it still is not working you can submit a support request to our team and we can log in and take a specific look at the issue. Remember that if we find that your issue is a bug in the software the support request fee is refunded in full.
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