Can't get vectors to generate thumbnails [resolved]

Hi there – just PM me your login information and I’ll take a look. Most likely you need to go to your settings and enable ‘advanced image color correction’

Hey ana,

Okay, I did some testing on your server. Couple of things:

1) Firstly, you don’t have shell_exec access on your server so our more powerful metadata reading software cannot be used. This has nothing to do with the issues with your media, however.

2) I downloaded one of your EPS files and tried it on one of our test servers – it provided the same error on our servers as it did yours:

Error: /syntaxerror in -file- Operand stack: Execution stack: %interp_exit .runexec2 –nostringval– –nostringval– –nostringval– 2 %stopped_push –nostringval– –nostringval– –nostringval– false 1 %stopped_push 1862 1 3 %oparray_pop 1861 1 3 %oparray_pop –nostringval– 1845 1 3 %oparray_pop 1739 1 3 %oparray_pop –nostringval– %errorexec_pop .runexec2 –nostringval– –nostringval– –nostringval– 2 %stopped_push Dictionary stack: –dict:1156/1684(ro)(G)– –dict:1/20(G)– –dict:90/200(L)– Current allocation mode is local Last OS error: 2 Current file position is 1709571 Error: /syntaxerror in -file- Operand stack: Execution stack: %interp_exit .runexec2 –nostringval– –nostringval– –nostringval– 2 %stopped_push –nostringval– –nostringval– –nostringval– false 1 %stopped_push 1862 1 3 %oparray_pop 1861 1 3 %oparray_pop –nostringval– 1845 1 3 %oparray_pop 1739 1 3 %oparray_pop –nostringval– %errorexec_pop .runexec2 –nostringval– –nostringval– –nostringval– 2 %stopped_push Dictionary stack: –dict:1156/1684(ro)(G)– –dict:1/20(G)– –dict:90/200(L)– Current allocation mode is local Last OS error: 2 Current file position is 1709571

This means that there is something wrong with your EPS file which makes Imagick unable to process it.

3) I uploaded a sample EPS which processed fine on your server, although it did take some time.

Finally, based on my research, EPS files do not reliably store metadata – if you do store them, it may make the file unreadable by other pieces of software. It is possible that this is what is causing the issue we are seeing, although I’m not sure.

I have never encountered this issue before, and it is specific to your EPS files. You may have to do some testing to get them working with Imagick – try saving them without metadata, or saving with an sRGB color profile, etc. Test different methods until you get one that works. If you need any other help, let me know. If you discover the solution, please share it for future users.

Thanks.

Hi ana – glad to see you’re able to get it working to some degree.

In order to fix the thumbnails, don’t replace them using WordPress – scroll down when you edit the product and look for the field that says ‘upload alternate jpeg’. Upload a FULL sized version of your EPS there – then Symbiostock will use that for all thumbnailing, and also sell that image to customers when a JPEG is purchased.

And happy new year to you too!

Hey Ana,

I took a look at your site and you have some beautiful illustrations – when you submit your application, just make sure you have at least 100 and your site is relatively finished as per your wishes. If you have your images on any other agencies, share those URLs in the application too.

Thanks, and I’m really glad you’re on board with us!

Again, beautiful images – and application approved!

Hi Ana – I just checked the Artist Network submission – we need an image of one of your works, not a screenshot of your site. I’ll delete your submission and you can just resubmit – just pick one of your works that best represents your style.

http://www.symbiostock.org/artist-network/

Looks great! Everything is up and running now. All you need to do is work on your site, promote both yourself and Symzio, and keep creating great new images.

Welcome!