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RuthBlack

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@ruthblack

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    RuthBlack replied to the topic Images on Google search linking to sitemap in the forum Technical Support 6 years ago

    Thanks Leo, I’ll give that a try.

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    RuthBlack replied to the topic Is Registration Working For You After These Checks? ( POLE ) in the forum General 6 years, 10 months ago

    I’m on version 3.3.4 and registration is working fine. Although the registration page still says “a password will be emailed to you” it sends the password picked by the new user.

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    RuthBlack replied to the topic Genetics Lab Plug-in in the forum Symbiostock Development 7 years ago

    Thanks so much for your help, Christine. The box has now magically appeared, don’t know what I was doing wrong!

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    RuthBlack replied to the topic Genetics Lab Plug-in in the forum Symbiostock Development 7 years ago

    Glad you managed to get it sorted Christine. I still don’t get an option to select a number of images, I’ve tried activating and de-activating the cart manager, as I think I read somewhere that there was a conflict, but it made no difference.

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    RuthBlack replied to the topic Genetics Lab Plug-in in the forum Symbiostock Development 7 years ago

    I do have the plug in appearing under the Bee tab, and managed to get as far as inserting the code, but then there was no option to select a number of images.

    Strangely, after I installed the plug in it seems to appear as 2 separate plug ins – one called “Symbiostock – Genetics Lab” and the other called “.$name.” with the description “Small…[Read more]

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    RuthBlack replied to the topic Genetics Lab Plug-in in the forum Symbiostock Development 7 years ago

    I’ve just bought and installed the Genetics Lab Plug-in so that I can increase the number of images per page.

    The instructions say “After inserting this code, an option will appear at the bottom of the Symbiostock Genetics Lab panel – asking you to insert the number of posts you’d like to see per page on search results. Simply input the num…[Read more]

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    RuthBlack replied to the topic Don’t Forget Your HOMEPAGE TITLE in the forum SEO / Marketing 7 years ago

    Yes I’m using a header I uploaded to the media library, but it doesn’t seem to override the title box.

  • Profile picture of RuthBlack

    RuthBlack replied to the topic Don’t Forget Your HOMEPAGE TITLE in the forum SEO / Marketing 7 years ago

    If I give my home page the title “home page” or “Ruth Black Photography” it comes up under my header banner and doesn’t look good, so I’ve left that box blank.

    Is there a way to name the page without it appearing on the actual home page?

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    RuthBlack replied to the topic Registering – Problem? in the forum Bug Stomping 7 years ago

    OK thanks Christine, I’ll just not worry about that then!

  • Profile picture of RuthBlack

    RuthBlack replied to the topic Registering – Problem? in the forum Bug Stomping 7 years ago

    Thanks Leo, that seems to have fixed it, although the new registration page still says “a password will be emailed to you”.

    Can I also just ask a really stupid question, when I look at my themes the only one active is the child theme CleanTheme 2, and the actual Symbiostock theme shows as inactive. My site is working perfectly, but I’m just…[Read more]

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    RuthBlack replied to the topic Registering – Problem? in the forum Bug Stomping 7 years ago

    It was actually my site that had the same problem.

    I think it was caused by my not following the exact instructions when the last big upgrade happened.

    From what I remember there was a plug in that should have been removed and then re-added after the upgrade. I meant to try to follow the steps when the next upgrade appeared but I can’t find…[Read more]

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    RuthBlack replied to the topic combined bug list in the forum Bug Stomping 7 years, 1 month ago

    Could you add to the list – vertical images are being cropped to a square on the collections page, thanks very much

  • Profile picture of RuthBlack

    RuthBlack replied to the topic Categories header not functioning properly in the forum Technical Support 7 years, 3 months ago

    Thanks Jo Ann and Christine for the suggestion, and the nice comments, I’ve added in the extra categories which is probably more obvious than having the customer click on the top header anyway.

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    RuthBlack replied to the topic No longer able to rank images in the forum Technical Support 7 years, 4 months ago

    Not working for me either, hope it’s a glitch and not a feature, as I think it’s a really useful tool

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    RuthBlack replied to the topic “Account/Cart menu” on same line as “Header Menu” in the forum Technical Support 7 years, 4 months ago

    Thanks Matt and Shelma, that Stocksy banner was the last thing I did last night – have sorted it now!

  • Profile picture of RuthBlack

    RuthBlack replied to the topic “Account/Cart menu” on same line as “Header Menu” in the forum Technical Support 7 years, 4 months ago

    Thank you!

  • Profile picture of RuthBlack

    RuthBlack replied to the topic Repeated images showing in search results in the forum Technical Support 7 years, 4 months ago

    @Leo wrote:

    I’ll try to give this a look. WordPress messes up pagination due to the ranking system. I’m actually thinking of removing the rank system all together.

    Thanks very much Leo, really appreciate it

  • Profile picture of RuthBlack

    RuthBlack replied to the topic RESOLVED: Trouble downloading images in the forum Technical Support 7 years, 5 months ago

    Thanks so much, have done that and it now works perfectly!

  • Profile picture of RuthBlack

    RuthBlack replied to the topic RESOLVED: Trouble downloading images in the forum Technical Support 7 years, 5 months ago

    Yes, it looks exactly the same, but when I click to download I get a white screen (with URL http://ruthblackphotography.com/wp-content/symbiostock_file_download.php)

  • Profile picture of RuthBlack

    RuthBlack replied to the topic RESOLVED: Trouble downloading images in the forum Technical Support 7 years, 5 months ago

    Hi, I’ve just set up my website this week, and so far it has gone fairly smoothly but I’ve now hit upon the exact same problem as the OP. I’ve set up a customer account with a different email and made a test purchase – the Paypal payment goes through no problem and I’ve received both sets of emails (customer and seller versions) and am returned…[Read more]

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